Holly Richardson

Retail Associate
Build-A-Bear Workshop, Bluewater
October 2024 – April 2025
Initially hired as Christmas staff but invited to stay on after the seasonal period.

• Learnt to deliver excellent customer service by guiding guests through the full bear-building process, including helping children and families choose, stuff, and personalise their bears
• Operated tills confidently, processing payments, returns, and resolving customer enquiries politely and efficiently
• Assisted with stock checks, replenishment, and keeping the shop floor clean, organised, and well-presented
• Hosted and supported children’s parties, helping to create a fun, engaging, and memorable experience for young guests
• Worked collaboratively with team members, offering support during busy periods and contributing to a positive work environment
• Strengthened communication, multitasking, and time management skills in a fast-paced retail setting

• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Coordinating client files, scheduling appointments and stock take inventory.