Holly Reeves
Maidstone,Kent
Summary
I offer exceptional customer service skills and positive attitude, with knowledge about teamwork, communication, and problem-solving from previous roles in retail and hospitality. I am eager to further use and develop interpersonal, organisational, and multitasking skills in my role. I bring confidence and a well-tempered personality.
Overview
2
2
years of professional experience
Work history
Server
Tonbridge music festival
Tonbridge, Kent
07.2023 - 07.2023
- Managed high-volume orders to ensure timely service
- Handled all table settings and cleared up empty glasses to keep the area tidy
- Upheld friendly demeanour whilst managing multiple tables simultaneously
- Provided recommendations on drink pairings
- Delivered exceptional, friendly and fast service
- Stocked up drinks and bar snacks ahead of shifts to meet demands of peak business hours
- Memorised the complete menu
- Ran errands to ensure good service
Server
A&D fisheries
Ditton Aylesford, Kent
09.2022 - 11.2022
- Performed end-of-day cleaning duties, maintaining hygienic conditions
- Worked efficiently under pressure during peak hours
- Handled cash transactions accurately
- Maintained cleanliness in serving area
- Followed strict hygiene standards to maintain cleanliness
- Entered orders into system promptly, reducing wait time for meals
- Delivered exceptional, friendly and fast service
- Served guests promptly to ensure food remained at proper temperatures
- Stocked up drinks and bar snacks ahead of and after shifts
- Topped up condiment and cutlery stations
- Accurately took orders, giving recommendations when asked
- Totalled bills for customers and accepted payment via card payments
- Assisted kitchen staff with food prep, dishwashing and plating food
General bar assistant
The Glasshouse
Ashford, Kent
05.2021 - 05.2022
- Assisted bartenders during busy periods
- Greeted customers warmly upon arrival
- Assisted in stock control, preventing shortages during peak hours
- Provided friendly and efficient customer service
- Checked ID cards diligently
- Demonstrated detailed knowledge of various beers and spirits
- Maintained clean and organised bar area
- Learned cocktail recipes quickly
- Adhered strictly to health and safety regulations
- Refilled bar counter and fridges with ice and drinks
- Took and placed orders at bar and tables
Education
A-Levels - Spanish, Psychology, Photography
Radnor House Sevenoaks School
Sevenoaks, KEN 09.2022 - 06.2024
Bachelor of Science - Zoology
Liverpool John Moores University
Liverpool 09.2024 -
Skills
- Bar cleaning
- Barista training
- Bar replenishments
- Stock management
- Table setting procedures
- Alcohol serving regulations
- Special dietary requirements understanding
- Tray carrying proficiency
- Health and Safety Compliance
- Cash handling
- Customer Service
Affiliations
- Volunteering
- Reading
- Photography
Languages
Spanish
Elementary
French
Elementary
References
References available upon request.
Timeline
Bachelor of Science - Zoology
Liverpool John Moores University
09.2024 -
Server
Tonbridge music festival
07.2023 - 07.2023
Server
A&D fisheries
09.2022 - 11.2022
A-Levels - Spanish, Psychology, Photography
Radnor House Sevenoaks School
09.2022 - 06.2024
General bar assistant
The Glasshouse
05.2021 - 05.2022