holly perry
Reading,Berkshire
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable, analytical problem-solver and self-motivated leader. Expert team leadership, planning and organisational skills. Independent decision-making skills and sound judgment to positively impact company success. Diligent trainer and mentor with exceptional management abilities to enhance employee engagement and boost performance with a results-driven approach.
Hospitality manager working in a flagship unit with some of the highest sales within the company. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Skilled in working under pressure and innovation to identify solutions to challenging problems and adapting to new situations to best enhance the sales volumes each period.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Manager
JD Wetherspoon
Henley on Thames, Oxfordshire
02.2019 - Current
- Working as a pub manager for over 4 years, which has involved key jobs such as people audit management, stock management, health and safety management, Assisting customers with varying questions using product knowledge and service expertise and handling customer complaints, providing appropriate solutions to guarantee positive outcomes.
- The establishment has seen dramatic growth, leading to record sales and volume like for likes. Turning over record profit and record sales. Some key figures during my tenure at this unit include a 40% increase in sales for wet stock, 33% on food with an impressive 27% volume like for like post Covid. We are considered a flagship unit within the company.
- I particularly enjoyed coordinating and managing events at the establishment, including: Charity fundraisers, acoustic nights, seasonal themes like halloween, Christmas and family fun days.
Waitress
Holiday Inn
Reading, Berkshire
01.2017 - 03.2019
- During this role i developed key skills, which i later used to move into a manager role.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Set up event areas and line service in line with event theme. Coordinated accessory and table-dressing for weddings, parties and conferences.
Musician
Freelance- Home based
01.2017 - Current
- Freelance singer/songwriter for both commercial and personal projects.
Education
A-Levels - Performing Arts
Henley College
Henley on Thames, Oxfordshire 09.2017 - 07.2019
Bachelor of Arts - Commercial songwriting
Academy of Contemporary Music
Guildford 09.2019 - 06.2020
Skills
- Customer relations
- Performance tracking
- Conflict resolution
- Complaint resolution
- Training and development
- Sales forecasting
- Budgeting and financial management
- Financial reporting and analysis
- Sales forecasting
- Stock-flow management
- Operations oversight
- Risk assessment
- Account management
- Financial and operational reporting
- Business development
Timeline
Bachelor of Arts - Commercial songwriting
Academy of Contemporary Music
09.2019 - 06.2020
Manager
JD Wetherspoon
02.2019 - Current
A-Levels - Performing Arts
Henley College
09.2017 - 07.2019
Waitress
Holiday Inn
01.2017 - 03.2019
Musician
Freelance- Home based
01.2017 - Current
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