Holly Overend

• Support daily operations of café offerings and commercial bookings.
• Help facilitate public events, including exhibition opening parties, to enhance visitor engagement.
• Contribute to team success by ensuring exceptional customer experiences.
• Trained barista skilled in preparing specialty coffee to meet diverse customer preferences.

• Wrote fundraising applications securing up to £50,000 in funding.
• Conducted thorough research on trusts and foundations to identify funding opportunities.
• Prepared budgets and compiled grant reports for accountability.
• Cultivated relationships with key internal and external stakeholders.
• Developed social media content and monthly newsletters for individual giving supporters.
• Utilised Salesforce to log fundraising data and communicate with donors.
• Provided event support by designing venues, assisting artists, and coordinating volunteers.

• Consistently met KPIs while picking customer orders in a busy warehouse.
• Self-managed in a non-hierarchical cooperative structure to enhance productivity.

• Delivered emotional support to women affected by rape and sexual abuse.
• Provided information on resources and local support services.
• Flagged safeguarding concerns to centre manager for immediate action.
• Completed Domestic Abuse Basic Awareness and Sexual Violence Basic Awareness training, certificates available upon request.

• Researched trusts to assess project eligibility.
• Created and implemented an SEO strategy, enhancing website ranking on search engines.
• Edited UK-MED project updates, selecting relevant images from Flickr for the WordPress site.
• Scheduled social media content to maintain engagement.

• Established strong, trusting relationships with students aged 8 to 16 with complex needs.
• Acted as a positive role model, fostering independence and self-esteem.
• Supported teachers in behaviour management by promoting good conduct and resolving conflicts.
• Implemented individual SEMH and behaviour plans tailored to student requirements.
• Executed de-escalation strategies to manage challenging situations effectively.
• Monitored, recorded, and reported on student progress, wellbeing, and behaviour metrics.
• Provided feedback on concerns to teachers and leaders within the inclusion team.

• Delivered warm and friendly service to enhance customer experience.
• Ensured customer satisfaction through top-quality coffee and beverages.
• Managed high volumes of transactions with efficiency.
• Maintained café cleanliness while preparing orders for customers.

• Supported Festival Shop Team at UK festivals, including Glastonbury, to increase income for Oxfam.
• Established shop tent to facilitate operations.
• Displayed stock creatively to enhance visibility and attract customers.
• Provided excellent service to all customers during events.

Delivered English language lessons to primary school students in Kathmandu, Nepal.