Holly Minney

• Bar Supervisor & Team Leader:

Initially joining as a member of bar staff, I quickly demonstrated my commitment to excellent customer service, maintaining high standards of service and being an effective team player. This led to two promotions during my time with the company.

• Bar Supervisor :
  In this role, I was responsible for ensuring smooth operations during peak times. I focused on maintaining team morale, ensuring we were well-stocked, and resolving customer issues promptly before escalation. Additionally, I was trained as a VIP Hostess, where I managed event preparations for groups such as birthdays and hen/stag parties, ensuring their tables were set with merchandise, decorations, and beverages. I received numerous positive reviews for providing exceptional customer service.
• Team Leader :
  As Team Leader, I was responsible for overseeing the bar and setting up for the night ahead. My duties included managing staff breaks, resolving customer complaints independently, ensuring the bar ran smoothly, and addressing staff concerns. I also took on the responsibility of training new team members, introducing them to the company's operations and ensuring they adhered to our high service standards.
• Streamlined drink serving procedures for quicker customer service.
• Delegated tasks effectively amongst team members, optimising productivity.
• Coordinated team schedules to ensure full coverage during peak hours.
• Sustained tidy bar area throughout shifts, ensuring optimal working conditions.
• Oversaw stock control, ensuring adequate supplies at all times.
• Promoted a safe working environment through vigilant health and safety practices.

• Growing up in the hospitality industry, I always had a passion for customer service and making sure what I do is to an exceptional standard
• Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
• Adhered to health and safety regulations strictly.
• Rotated stock regularly, reducing waste from expired products.
• Checked identification to maintain legal compliance.
• Served customers to foster a friendly atmosphere.
• Kept records of tabs accurately, avoiding monetary discrepancies.
• Prepared beverages, ensuring consistent quality.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.

During my employment, I developed a strong understanding of presentation, cleanliness, time management, and attention to detail.
Additionally, while working during the COVID-19 pandemic, I prioritised safety by meticulously following health protocols to protect both colleagues and customers.

• Abided by health and safety regulations, ensured safer environment for all pupils and staff members.
• Collaborated with colleagues on larger maintenance jobs, achieved effective completion of tasks at hand.
• Used environmentally friendly cleaning products, promoted healthier surroundings within the school premises.
• Kept premises tidy to enhance students' learning experience.
• Maintained hygiene for a healthier student environment by disinfecting classrooms and washrooms.
• Carried out deep cleaning tasks during holidays to ensure readiness before new term commencement.
• Correctly used colour-coded equipment.