Holly Meikle

Key Responsibilities:

• Manage a diverse caseload of complex regional fraud investigations and sensitive internal employee cases, conducting full criminal enquiries into benefit‑related fraud
• Interview claimants, employees and witnesses; analyse financial and employment data; and identify discrepancies indicating fraudulent activity
• Prepare high‑quality evidence files, statements and prosecution reports for referral to the Procurator Fiscal and progress employee cases through disciplinary processes
• Collaborate with internal teams, Local Authorities and partner agencies to achieve effective investigative outcomes while ensuring accurate records, data security and compliance with DWP policy
• Uphold DWP values by maintaining professional, transparent conduct and treating all individuals with fairness and respect

Key Responsibilities:

• Managed Universal Credit caseloads, supporting work goals and ensuring compliance
• Delivered tailored employment coaching and conducted structured interviews with accurate case recording
• Analysed employment and job‑search data to identify risks, inconsistencies and safeguarding issues.

Key Responsibilities:

• Ensured passenger and crew safety by following Jet2 safety procedures, aviation regulations and completing all pre‑flight and cabin checks
• Delivered clear, confident communication, providing reassurance during challenging or emergency situations
• Provided high‑quality onboard service, offering care, assistance and first aid to create a positive customer experience
• Completed all flight reports and documentation accurately, meeting regulatory and company standards

Key Responsibilities:

• Managed high‑volume inbound member queries, providing clear support across savings, banking services and digital banking
• Guided members through Nationwide products, account options and online banking processes
• Logged and resolved enquiries accurately, escalating issues appropriately and meeting service standards

Key Responsibilities:

• Investigated flagged alerts by analysing reports, gathering customer evidence and liaising with operational teams
• Resolving identity theft by securing customer's account and escalating to the relevant operational team to rectify the customers details
• Rectified customer accounts affected by financial loss from fraudulent transfers, applications or account takeovers
• Identified emerging fraud trends and escalated insights to the Fraud Strategy team
• Submitted confirmed fraud cases to Cifas via the online reporting portal