Holly McWilliam

Re-joined team to apply extensive sales knowledge, enhancing overall performance.

Facilitated team strengthening initiatives leveraging prior experience.

Accepted new responsibilities while pursuing advancement through targeted training.

• Mentored junior team members, providing guidance in daily tasks and responsibilities.
• Introduced innovative ideas and methods to assist manager with projects.

• Managed a portfolio of 60+ accounts
• Developed strong relationships with clients to understand their needs and provide tailored solutions.
• Coordinated product demonstrations and presentations to showcase features and benefits to prospective customers.
• Demonstrated product features and functions to engage potential customers.
• Communicated with potential and existing customers in-person, over telephone and via email.
• Qualified prospects to determine future sales possibilities and improve conversion efforts.
• Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
• Developed meeting agendas and materials alongside Field based Account managers to facilitate productive discussions amongst stakeholders.

• Managed a portfolio of 200+ accounts, ensuring client satisfaction and retention
• Secured new business through strategic prospecting, outbound calls, and relationship-building efforts
• Developed and strengthened existing customer relationships to drive revenue growth and repeat business
• Negotiated and closed deals, consistently meeting or exceeding sales targets
• Collaborated with vendors to enhance product offerings and streamline supply chain processes
• Conducted market analysis to identify opportunities for expansion and competitive positioning
• Maintained accurate records of sales activities, pipeline development, and account status
• I have full references on request for my full employment history within Exertis.

• Liaised with customers, addressing queries via email in a timely manner.
• Processed orders efficiently to ensure swift fulfilment.
• Collaborated with account managers to uphold high standards in daily operations.
• Delivered daily reports to track performance metrics and progress.
• Executed part code setups to streamline inventory management.
• Managed vendor bid requests, facilitating supplier selection processes.
• Provided comprehensive support to sales team through effective communication with clients and suppliers.
• Streamlined sales processes by identifying improvement areas and implementing best practices.
• Coordinated training sessions for junior staff to enhance their skills and confidence.
• Mentored junior team members, offering guidance and support in daily tasks and responsibilities.

• In this role, I managed our subsidiary eBay store selling returned stock, overseeing all aspects of operations, customer relations, and order processing. My key responsibilities included:
• Listing stock at competitive prices and conducting market research
• Evaluating offers and managing inventory
• Coordinating meetings with customers and internal teams
• Ensuring order processing efficiency and resolving customer queries/complaints
• Identifying and resolving aging stock issues to meet sales targets
• Handling returns and refunds
• I proactively identified process improvements to enhance workflow and increase business. I also led the implementation of a new system, collaborating with cross-functional teams to ensure minimal disruption. Despite the pressures, I thrived under the responsibility, gaining confidence and expanding my skill set. I take pride in the progress I've made and the additional responsibilities I undertook to drive success.

• Demonstrated strong communication skills by delivering high-level customer service.
  Developed teamwork capabilities while also excelling in independent tasks.
  Gained experience in high-pressure situations within a fast-paced environment.

• Delivered compassionate care for residents in residential, dementia, and nursing home environments.
  Assisted with feeding and personal care to ensure residents' comfort and dignity.
  Maintained accurate paperwork on residents' well-being to support ongoing assessments.
  Conducted light cleaning to uphold hygiene standards within living spaces.