Holly McMullen
St . Helens,Merseyside
Summary
Reliable and dedicated, known for strong communication and problem-solving skills, suited for high-pressure environments. Demonstrated ability to stay calm under pressure and use sound judgment in situations. Committed to making a positive impact in any role obtained.
Overview
7
7
years of professional experience
Work history
Inside sales executive
denmaur paper media
Sittingbourne, Kent
04.2023 - Current
- Liaised with suppliers and product manufacturers to action future orders and keep track of what's due and deadlines.
- Managed between 100-150 accounts monthly, making sure their stocks were always replenished, they were always happy and that I was always offering excellect customer service.
- Processed orders and recorded transactions accurately.
- Produce month end spreadsheets and further produce weekly stock sheets to ensure smooth process and that no stock issues can arrise leading to complaints damaging reputation.
- Provided clear, accurate quotes and estimates to prospective clients.
Customer service administrator
Film and Foil
St Helens, St. Helens
03.2021 - 04.2023
- Provided comprehensive support to sales teams.
- Maintained customer database, ensuring accuracy and confidentiality.
- Handled high-volume calls in a professional manner, approximately 30 calls per day / 150 per week.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Liaised effectively with suppliers to ensure the timely delivery of products and services.
- Processed orders accurately whilst adhering to deadlines.
- Completed documentation and logs each day, generating detailed weekly reports.
Nursery Nurse - Apprentice
Heirs And Graces Private Day Nursery
St Helens, St. Helens
09.2019 - 02.2021
- Guided positive behaviour amongst children through role-modelling appropriate actions and manners.
- Coordinated creative learning activities to enhance cognitive abilities in young children.
- Organised stimulating outdoor/indoor activities that encouraged motor skill development in a fun manner and maintained engagement, covering all areas of the EYFS.
- Safeguarded and protected the welfare of young children. any developmental issues or concerns.
- Facilitated nap times as part of routine care duties, contributing to overall well-being.
- Provided detailed daily reports to parents regarding their child's day, ensuring transparency and trust.
- Improved language skills in toddlers using interactive storytelling sessions and song routines.
- Facilitated nap times as part of routine care duties, contributing to overall well-being.
- Worked with large team to complete daily tasks to schedule.
- Safeguarded and protected welfare of young children.
- Liaised effectively with colleagues during shift changes; guaranteed seamless continuity of care for all children.
- Adjusted quickly to new environments, working confidently with minimal supervision.
- Followed all health and safety protocols to safeguard the team and children.
Hairdressing Assistant
Cabelo
St Helens, St. Helens
09.2018 - 05.2019
- Maintained a clean salon environment for both the clients and staff.
- Supported main hairdressing staff during busy periods with their own tasks to keep appointments on time.
- Upheld a high standard of hygiene by regularly sanitising tools and workstations.
- Boosted customer retention with excellent client care and customer service by making them feel welcomed at all times and going above and beyond, and meeting each individual's needs.
- Enhanced client satisfaction by providing exceptional hair washing and conditioning services.
- Created a positive, warm salon environment when greeting clients and supplying refreshments.
- Gowned clients in preparation for salon services, around 15 clients per day.
Education
GCSEs - Maths
Upholland High School
Up Holland, Lancashire 09/2014 - 05/2019
GCSEs - English
Upholland High School
Up Holland, Lancashire 09/2014 - 05/2019
Skills
- Patience under pressure
- Professionalism in difficult circumstances
- Record information correctly and privately
- Strong initiative
- Multitasking efficiency
- Call prioritisation and transfers
- Workload prioritisation
- Order processing
- Dealing with vulnerable individuals
Affiliations
- Walking my dog
- Shopping
- Lodges and hot tubs
Timeline
Inside sales executive
denmaur paper media
04.2023 - Current
Customer service administrator
Film and Foil
03.2021 - 04.2023
Nursery Nurse - Apprentice
Heirs And Graces Private Day Nursery
09.2019 - 02.2021
Hairdressing Assistant
Cabelo
09.2018 - 05.2019
GCSEs - Maths
Upholland High School
09/2014 - 05/2019
GCSEs - English
Upholland High School
09/2014 - 05/2019
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