Holly Mason
London
Summary
A university graduate specialising in MA Music Industry Studies, working fulltime as a Store manager with exceptional customer service skills gained within the food retail sector. These operational retail management skills are complemented by an academic grounding. Bringing both an eye for detail, developed through research skills and retail operations experience as well as ways of working that embody effective communication, problem-solving, adaptability and a collaborative leadership style that fosters a positive, high-performing team culture. I am now looking to apply these transferable skills and develop new ones as a Store Manager.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Store manager
Coop
London
10.2025 - Current
- Managing a team of 13 people in-store, delegating workload and coaching the team to run the store open 7 days a week.
Team Leader
Co-op Food
Ingleton, North Yorkshire
06.2022 - 10.2025
- Responsible for ensuring opening, closing and shift changeover procedures are followed by all team members to ensure a seamless operation.
- Led shifts and motivated team to drive sales by pushing membership and ensuring good stock availability of ongoing promotional deals at all times.
- Gained experience of how to navigate disciplinary procedures, by being the official note taker for multiple situations over the past year.
- Working in a fast-paced busy environment during peak seasons, remaining professional and courteous to customers and team members when stressful situations arise.
- Responsible for on-the-job training and mentoring; supervising 5+ employees and taking on the responsibility of training new starters to build a strong sales team.
- Managed the fortnightly banking of money for the store, ensuring that it has been collected correctly, sent to the right bank and the system had been updated correctly.
- Main lead on fundraising for Barnardo's and other charities in store, putting on multiple prize draws and motivating colleagues to get involved.
- Used my own initiative to seek out CPD to increase my retail knowledge and skills. Gained a Personal License Holder certification as a result.
Education
Master of Arts - Music Industry Studies
University of Liverpool
Liverpool 09.2022 - 12.2023
Bachelor of Arts - Electronic Music Production and Performance
Spirit Studios (UCLAN)
Manchester 09.2019 - 06.2022
A-Levels & GCSE'S -
QES (Queen Elizabeth School)
Kirkby Lonsdale, Cumbria 09.2016 - 06.2019
Skills
Technical Skills
- Proficient in Microsoft Office Suite - Word, PowerPoint and Excel
- Proficient in Ableton, Pro Tools and Logic
- Proficient in Google Suite apps
- Proficient in Adobe Illustrator and Photoshop - Creating social media assets and flyers using Canva for charities
Soft Skills
- Team management (paid and voluntary)
- Volunteering for Girl Guiding in the Regional Peer Educator coordinator role
- Excellent verbal and written communication skills; building professional and empathetic relationships with both students and customers, plus efficiently executing formal written complaint procedures
- Creative problem-solver
- Organisational skills, including staff rota management, stock management, and delivery organisation
Certification
- Personal License Holder (APLH)
- Full UK Driving Licence
Timeline
Store manager
Coop
10.2025 - Current
Master of Arts - Music Industry Studies
University of Liverpool
09.2022 - 12.2023
Team Leader
Co-op Food
06.2022 - 10.2025
Bachelor of Arts - Electronic Music Production and Performance
Spirit Studios (UCLAN)
09.2019 - 06.2022
A-Levels & GCSE'S -
QES (Queen Elizabeth School)
09.2016 - 06.2019