Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic

HOLLY MANNION

Epsom,Surrey

Summary

I am a highly experienced operational manager who specialises in business development and has a vast professional history managing the relationships and accounts of high-profile clients. Throughout my career, I have proven success in enhancing profits and the business profile through innovative strategies, campaigns, and sales techniques. My communication skills provide me with the foundation to create and maintain strong professional relationships with colleagues and clients alike. As a strong leader, I can motivate and mentor a team to achieve their personal and professional objectives. I am accustomed to working on numerous work streams simultaneously and can schedule tasks in accordance with their priority and designated timescales. My interpersonal skills allow me to adapt easily to new working environments. Dedicated and organised with over 6 years of experience using proven planning and support initiatives to cut costs, streamline operations, and increase productivity. a decisive and resourceful team builder versed in sales, management, and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations management roles with a growing organisation. Strategic planner and operational leader with a strong background in improving performance, productivity, efficiency, and profitability of departmental and organisational operations. Practiced in providing assorted teams with support and resources to succeed.

Overview

10
10
years of professional experience

Work history

Operations Manager | HR Manager

Sunflower Music Ltd
03.2018 - Current
  • Introduced a new management system which saved admin staff an average of 2 hours per day allowing them focus on other needs of the business
  • Managing the daily operations of the business and the duties of the employees
  • Managing the HR and colleagues' welfare
  • Establishing strong professional relationships with industry leading international clients including British Airways, Lacoste, Virgin Atlantic and Copthorne Millennium
  • Hosting regular team meetings to ensure there is complete transparency across the workforce of business developments and objectives
  • Facilitating staff appraisals to monitor their performance and providing constructive feedback to support their career progression
  • Managing all company accounts and finances including processing payroll figures and expenses, and submitting tax returns
  • Providing creative insights into music selections to compile clients tailored playlists
  • Leading the delivery of marketing campaigns to enhance the business profile
  • Accountable for maintaining the business website, software, studio, and playlists
  • Providing the business representation at national and international meetings
  • Achievements
  • Implemented intelligent sales techniques and strategies to increase profits and renewal rates, and enhance operational efficiencies.

Logistics Coordinator | Office Manager

Bathroom Discount Centre
01.2017 - 02.2018
  • Leading the logistics of customers deliveries to ensure their timescales and expectations were achieved
  • Impartially investigating and resolving any issues or complaints that were raised
  • Conducting the recruitment and staff selection processes
  • Developing the abilities of the staff to ensure they had the skills and knowledge to fulfil their role
  • Processing purchase orders
  • Creating and maintaining strong lines of communications with international clients and suppliers
  • Managing the complex diaries of the Company Directors, and scheduling all meetings and appointments

Office Manager

Swig Wines
04.2016 - 01.2017
  • Managing the operations and duties of the Creative Department personnel
  • Processing orders and scheduling courier logistics
  • Facilitating the conduit between clients and suppliers
  • Interviewing candidates for vacancies, and hiring employees
  • Makings sure the website was maintained with current and correct information
  • Leading the delivery of high profile projects from conception to fruition
  • Organising the Directors diary

Sales and Production Administrator

Robert Langford
11.2015 - 03.2016
  • Provided expert administrative support to the sales and production team to ensure that all office operations were conducted efficiently and effectively
  • Managing the Company Directors diary and booking meetings and appointments
  • Organising all travel requirements including accommodation and transportation
  • Processing orders and invoices

Accounts and Office Administrator

The Health and Safety Group
02.2014 - 11.2015
  • Providing consistent high standards of excellent and efficient customer services
  • Supporting the business with all administrative and clerical requirements
  • Monitoring the stationery stock levels and replenishing where required
  • Designing and maintaining the company website
  • Processing payments and invoices
  • Reviewing and authorising expenses

Education

QLS - Project Management

Academy for Fitness and Health

Business Management CPD Courses - undefined

Advanced Diploma - undefined

Level 7 | Coaching and Mentoring CPD Courses - undefined

Level 7 | HR Management CPD Courses - undefined

Level 7 | Business Development Lunes Online Learning - undefined

10 Qualifications - undefined

Ashcroft Technology Academy

Global Project Management Training and Teaching Business to Business (B2B) Sales and Marketing - undefined

Skills

  • IT Proficiencies
  • Microsoft Office Suite
  • QuickBooks
  • Sage 50
  • Adobe Creative Cloud
  • Social Media
  • Website Design
  • Staff development
  • Payroll control
  • Employee retention programmes
  • Incentive development
  • Performance management
  • Programme management
  • New employee orientation
  • Excel proficiency
  • Benefits administration
  • Hiring and training
  • Customer rapport
  • Workforce development
  • SMART goal setting
  • Problem-solving
  • Social media marketing
  • Public relations
  • Leadership
  • Team building
  • Communication skills

Accomplishments

  • Operational Management
  • Human Resources
  • Strong Client Relations
  • Project Management
  • Staff Wellbeing
  • Innovative Techniques
  • Complex Issue Resolution
  • Staff Development
  • Financial Management
  • Campaign Management
  • Account Management
  • Technically Astute

Languages

English
Native

Timeline

Operations Manager | HR Manager

Sunflower Music Ltd
03.2018 - Current

Logistics Coordinator | Office Manager

Bathroom Discount Centre
01.2017 - 02.2018

Office Manager

Swig Wines
04.2016 - 01.2017

Sales and Production Administrator

Robert Langford
11.2015 - 03.2016

Accounts and Office Administrator

The Health and Safety Group
02.2014 - 11.2015

QLS - Project Management

Academy for Fitness and Health

Business Management CPD Courses - undefined

Advanced Diploma - undefined

Level 7 | Coaching and Mentoring CPD Courses - undefined

Level 7 | HR Management CPD Courses - undefined

Level 7 | Business Development Lunes Online Learning - undefined

10 Qualifications - undefined

Ashcroft Technology Academy

Global Project Management Training and Teaching Business to Business (B2B) Sales and Marketing - undefined

HOLLY MANNION