Holly Kerr-Potts

Skills gained:

• Building professional relationships with regular customers

• Being able to deal with high profile, and highly professional clients

• Being confident on a property management system known as Opera.

• Managing a high volume of reservations, the front desk, finances and housekeeping.

• Being able to resolve requests and disputes both in person and over the phone.

Skills gained:

• Organisation (with schedule, balancing other commitments, and organising tasks while on shift )

• Customer Service (managing and resolving complaints, being able to act calm in stressful situations, and doing my best to make sure all customers had a good experience)

• Punctuality (completing tasks efficiently in the time given, arriving on time for shifts, and managing time on breaks)

• Communication ( being able to communicate any issues with managers, eg, complaints, if there was heavy traffic on the way to work, if I needed support on a station etc.)

Skills gained:

• Leadership skills (being able to direct a situation when necessary)

• Critical thinking (to identify and allow the show to run smoothly even if something needs adjusting)

• Confidence in teamwork (supporting younger-or newer- members of the team, teaching and creating positive relationships with them as well.)

Skills gained: • Communication (learning methods such as morse code and the phonetic alphabet as well as understanding how to acquire and use details of what is available) • Problem solving (being places in social scenarios and able to communicate to result a conclusion) • Coordination (for example of investigations) • Discipline and endurance (practiced in drill)

Skills gained:

• Organisation (organising and discussing specific activities to do on a weekly basis)

• Resilience (puppies are often mischievous, being resilient allowed me to work with them in a calm manner no matter the circumstance)

• Punctuality (as the sessions started 5 minutes after arrival, I was on time to every session)