Summary
Overview
Work history
Education
Skills
Hobbies and Interests
References
Timeline
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Holly Jayne

Wigan,Greater Manchester

Summary

A results-driven and client-focused individual with professional experience in customer service. Skilled in processing and handling various types of data and paperwork. Eager to bring my work experience to a job where I can exceed targets and deliver exceptional customer service.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Shift Manager

Dunkin Donuts
Wigan
04.2025 - 08.2025
  • Enforced compliance with food hygiene regulations, upheld high quality standards..
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Coordinated with team members for seamless shift transitions.
  • Trained staff on product knowledge, resulted in better customer interactions..
  • Managed inventory control, reduced wastage.

Sales Executive

InteractCC
Wigan
01.2025 - 04.2025
  • Managed inbound and outbound calls for EE, providing exceptional customer service and addressing inquiries related to products, services, billing, and account management.
  • Worked closely with team members to share best practices and advice to help contribute to a positive work environment.
  • Ensured high levels of customer satisfaction by listening to customer needs and promptly resolving issues.

Shift Manager

Domino's
Wigan
01.2024 - 02.2025
  • Put in charge of placing food and drinks orders of over £5000 a week.
  • Independently opened and closed the shop multiple times a week where i faced two internal quality inspections and got almost perfect scores on both.
  • Trained and supported new employees, ensuring team performance and quality customer interactions.
  • Managed and resolved customer complaints and queries, demonstrating conflict resolution skills.
  • Worked collaboratively with kitchen and delivery teams to meet and exceed targets, fulfilling over 1,000 orders weekly.

Catering Assistant

Wild Mint Café
Appley Bridge
10.2021 - 12.2023
  • Prepared orders with care in a fast paced and tight knit team environment.
  • Managed up to 7 people at a time, ensuring that people communicated efficiently and the kitchen ran smoothly.
  • Assisted co-workers autonomously when their stations were becoming overrun.

Waitress

New Good Earth
Hindhead
05.2018 - 06.2020
  • Delivered excellent customer service consistently, encouraging repeat business.
  • Processed and handled payment for customer orders over the phone and in person.
  • Managed stock counts and rotations, inputting the information onto Excel worksheets weekly.

Education

Certificate of Higher Education - Creative Design for Games - D D M

Wigan and Leigh College
Wigan
09.2020 - 08.2022

GCSEs - Maths - 4, English - 5, Computer Science - 4

Bohunt School
Liphook, Hampshire
09.2014 - 08.2019

Skills

  • Microsoft Office Tools
  • Problem Solving
  • Conflict Resolution
  • Phone Etiquette
  • People Management
  • Customer Service
  • Cash Handling
  • Empathetic communication

Hobbies and Interests

  • Creative writing
  • Keeping fit
  • Playing little league rounders
  • Cooking and trying new foods

References

References available upon request

Timeline

Shift Manager

Dunkin Donuts
04.2025 - 08.2025

Sales Executive

InteractCC
01.2025 - 04.2025

Shift Manager

Domino's
01.2024 - 02.2025

Catering Assistant

Wild Mint Café
10.2021 - 12.2023

Certificate of Higher Education - Creative Design for Games - D D M

Wigan and Leigh College
09.2020 - 08.2022

Waitress

New Good Earth
05.2018 - 06.2020

GCSEs - Maths - 4, English - 5, Computer Science - 4

Bohunt School
09.2014 - 08.2019

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Holly Jayne