Holly Jayne
Wigan,Greater Manchester
Summary
A results-driven and client-focused individual with professional experience in customer service. Skilled in processing and handling various types of data and paperwork. Eager to bring my work experience to a job where I can exceed targets and deliver exceptional customer service.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Shift Manager
Dunkin Donuts
Wigan
2025.04 - 2025.08
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Coordinated with team members for seamless shift transitions.
- Trained staff on product knowledge, resulted in better customer interactions..
- Managed inventory control, reduced wastage.
Sales Executive
InteractCC
Wigan
2025.01 - 2025.04
- Managed inbound and outbound calls for EE, providing exceptional customer service and addressing inquiries related to products, services, billing, and account management.
- Worked closely with team members to share best practices and advice to help contribute to a positive work environment.
- Ensured high levels of customer satisfaction by listening to customer needs and promptly resolving issues.
Shift Manager
Domino's
Wigan
2024.01 - 2025.02
- Put in charge of placing food and drinks orders of over £5000 a week.
- Independently opened and closed the shop multiple times a week where i faced two internal quality inspections and got almost perfect scores on both.
- Trained and supported new employees, ensuring team performance and quality customer interactions.
- Managed and resolved customer complaints and queries, demonstrating conflict resolution skills.
- Worked collaboratively with kitchen and delivery teams to meet and exceed targets, fulfilling over 1,000 orders weekly.
Catering Assistant
Wild Mint Café
Appley Bridge
2021.10 - 2023.12
- Prepared orders with care in a fast paced and tight knit team environment.
- Managed up to 7 people at a time, ensuring that people communicated efficiently and the kitchen ran smoothly.
- Assisted co-workers autonomously when their stations were becoming overrun.
Waitress
New Good Earth
Hindhead
2018.05 - 2020.06
- Delivered excellent customer service consistently, encouraging repeat business.
- Processed and handled payment for customer orders over the phone and in person.
- Managed stock counts and rotations, inputting the information onto Excel worksheets weekly.
Education
Certificate of Higher Education - Creative Design for Games - D D M
Wigan and Leigh College
Wigan 2020.09 - 2022.08
GCSEs - Maths - 4, English - 5, Computer Science - 4
Bohunt School
Liphook, Hampshire 2014.09 - 2019.08
Skills
- Microsoft Office Tools
- Problem Solving
- Conflict Resolution
- Phone Etiquette
- People Management
- Customer Service
- Cash Handling
- Empathetic communication
Hobbies and Interests
- Creative writing
- Keeping fit
- Playing little league rounders
- Cooking and trying new foods
References
References available upon request
Timeline
Shift Manager
Dunkin Donuts
2025.04 - 2025.08
Sales Executive
InteractCC
2025.01 - 2025.04
Shift Manager
Domino's
2024.01 - 2025.02
Catering Assistant
Wild Mint Café
2021.10 - 2023.12
Certificate of Higher Education - Creative Design for Games - D D M
Wigan and Leigh College
2020.09 - 2022.08
Waitress
New Good Earth
2018.05 - 2020.06
GCSEs - Maths - 4, English - 5, Computer Science - 4
Bohunt School
2014.09 - 2019.08