Holly Ibrahim
Enfield,ENF
Summary
Dedicated professional focused on enhancing customer satisfaction through exceptional service and support. Expertise in customer service best practices with a proven track record of efficiently resolving issues and fostering positive client relationships. Strong background in the beauty sector, committed to ensuring customer happiness and loyalty.
Overview
17
17
years of professional experience
Work history
Customer service representative
Madeline Tanning
Aveley, Thurrock
2022.04 - 2024.11
- Handled returns and exchanges to uphold high customer satisfaction.
- Communicated updates on policies and promotions to enhance customer engagement.
- Ensured sunbed hygiene by cleaning and sanitising after each use. after each customer uses the facility.
- Processed administrative tasks to ensure efficient store operations.
Hair stylist
Tony & Guy
Lewisham
2016.02 - 2020.04
- Used advanced cutting techniques to create sophisticated hairstyles.
- Worked with diverse hair types, achieving optimal results.
- Managed appointments efficiently, ensuring minimal waiting time for clients.
- Maintained salon cleanliness and hygiene standards for a pleasant environment.
Hair stylist
Ginger group
Westfield, East Sussex
2012.03 - 2014.07
- Demonstrated premium hair care products, enhancing customer experience and boosting sales during appointments.
- Resolved customer complaints using practical problem-solving and calming guidance, improving client satisfaction.
- Supported junior stylists through coaching in techniques, fostering collaboration and skill development.
- Updated industry trend knowledge to support modern styling requests.
Hair stylist
Kaos hair and beauty
potters bar
2008.03 - 2012.01
- Delivered bespoke hair styling solutions, enhancing client satisfaction.
- Styled diverse hair types with tailored techniques to meet client preferences.
- Participated in professional training workshops to expand hair styling skills.
- Supported junior stylists to strengthen teamwork and build confidence.
Skills
- Customer engagement strategies
- Customer engagement
- Google Workspace
- Problem-solving
- Strategic planning
- Resourcefulness
- Communication skills
- Public speaking
Timeline
Customer service representative
Madeline Tanning
2022.04 - 2024.11
Hair stylist
Tony & Guy
2016.02 - 2020.04
Hair stylist
Ginger group
2012.03 - 2014.07
Hair stylist
Kaos hair and beauty
2008.03 - 2012.01