Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Holly Hughes

Holly Hughes

Shrewsbury,Shropshire

Summary

I am a detail oriented individual experienced in administrative procedures, such as staff scheduling, ordering stock and managing media content.

My qualification enabled me to prove I am able to deliver projects successfully from start to finish, whilst adhering to time constraints and budget limitations.

Overview

6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Part-time Employee

Arc Hospitality
Liverpool, Merseyside
07.2021 - 09.2021
  • Worked alongside a different team each shift, this enabled me to improve my team working and communication skills.
  • Providing the best service at both sit down meal service and kiosk service.
  • Delivered meals and drinks swiftly, contributing to a positive experience for guests.
  • Facilitated a smooth service by setting up tables and booths, restocking fridges and counters and clearing up whenever possible.
  • Delivered receipts, collected cash or card payments.

Hospitality Worker

Chateau Challain
Challain la Potherie, France
12.2022 - 02.2023
  • Worked in the hospitality sector and occasionally assisted in other departments, such as floristry.
  • Prepared event spaces by setting up furniture, linen, cutlery and glassware to uniform presentation standards.
  • Coordinated with housekeeping staff and management to prepare rooms for guest arrivals.
  • Prepared bedrooms and common areas such as hallways, library and dining rooms to meet an extremely high standard of cleanliness.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
  • Set tables, ensuring a comfortable environment for customers.

Co-Owner & Media

Gite Business
Erbray, France
04.2022 - 02.2023
  • Set up and ran a gite business with my family in France.
  • Included setting up a social media account, gite advertisement, and business registration.
  • Prepared the gite for guests, cleaning the gite thoroughly, setting up welcome baskets and welcomed guests to the gite.


Volunteer/Teaching Assistant

St Margaret's Anfield CofE Primary school
Liverpool , Merseyside
05.2019 - 07.2019
  • Worked with the Headteacher and office staff carrying out admin work.
  • Stepped in as a temporary teaching assistant, helping out in class, at break and lunch times, and getting involved with the children in class.

Manager & Barista

The Market Cafe
Shrewsbury, Shropshire
03.2023 - Current
  • Manager at The Market Cafe. This role has taught me how to resolve issues quickly and discretely.
  • Managing staff, lunch schedules and job roles.
  • Managing wholesale order daily for the cafe.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Assisted kitchen staff with food prep, dishwashing and plating food.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Barista for the cafe, which consisted of making many drinks and dealing with many checks during busy periods.
  • As a barista, my role was to ensure all drinks were at the correct temperature, and were as the customer ordered, while also maintaining a professional quality appearance.
  • Informed kitchen staff regarding special order requirements.
  • Resolved guest complaints promptly and professionally.
  • Followed health and hygiene standards when handling food and cleaning the cafe.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Performed cafe opening and closing duties, thoroughly cleaning, replenishing stock and liaising with staff.
  • Kept tables clear of used crockery, glassware and cutlery and kept the washing area as empty and neat as could be.
  • Maintained cleanliness of the cafe area whilst preparing orders.
  • Packaged takeaway food for easy transport by customers or delivery drivers.
  • Handled social media accounts, boosted online presence.
  • Managed social media accounts, enhancing online presence and oversaw social media activities, improving customer interaction.
  • Trained new staff and worked with them to ensure the best customer service.

Education

GCSE's - Maths, English Literature, English Language, Sciences, Spanish, Geography, RE & Music

St Hilda's CE High School
Liverpool
09.2014 - 08.2019

A-levels - Psychology, English Literature, Geography

St Hilda's Sixth Form College
Liverpool
09.2019 - 08.2021

Level 4 diploma - Professional Wedding & Event Planning

The Wedding Planner School
01.2022 - 04.2022

Postgraduate Diploma - Online Postgraduate Diploma in Event Management for Marketing & Communications

The Event Academy
05.2023 - 05.2024

Skills

  • Events organisation
  • Decision making & proactive initiative
  • Social media marketing
  • Relationship-building
  • Excellent written and verbal communicator
  • Crisis management
  • Digital marketing

Accomplishments

    Bronze Duke of Edinburgh award.

    Graded in Trumpet & Piano.

    Team leader of a fundraising campaign.

    Volunteer in a Chateau events venue, (this led me to securing a job.)

Certification

Provisional Driving licence & Completed Theory Test.

References

References available upon request.

Timeline

Postgraduate Diploma - Online Postgraduate Diploma in Event Management for Marketing & Communications

The Event Academy
05.2023 - 05.2024

Manager & Barista

The Market Cafe
03.2023 - Current

Hospitality Worker

Chateau Challain
12.2022 - 02.2023

Co-Owner & Media

Gite Business
04.2022 - 02.2023

Level 4 diploma - Professional Wedding & Event Planning

The Wedding Planner School
01.2022 - 04.2022

Part-time Employee

Arc Hospitality
07.2021 - 09.2021

A-levels - Psychology, English Literature, Geography

St Hilda's Sixth Form College
09.2019 - 08.2021

Volunteer/Teaching Assistant

St Margaret's Anfield CofE Primary school
05.2019 - 07.2019

GCSE's - Maths, English Literature, English Language, Sciences, Spanish, Geography, RE & Music

St Hilda's CE High School
09.2014 - 08.2019

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Holly Hughes