Holly Howell
Skegness,Lincolnshire
Summary
Dedicated professional with expertise in customer service and appointment management, known for maintaining a professional appearance and a positive outlook. Demonstrates exceptional skills in email correspondence, call handling, and attention to detail, ensuring discretion and confidentiality at all times. Reliable punctuality and excellent telephone manner complement a clean and tidy nature, contributing to efficient reception area maintenance. Career goals include further enhancing customer service capabilities while upholding high standards of patience and composure.
Overview
2
2
years of professional experience
14
14
years of post-secondary education
Work history
Waitress
Wetherspoons
Skegness, Lincolnshire
03.2024 - 09.2024
- Met special dietary requests with careful preparation and presentation of dishes.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Improved customer satisfaction by providing efficient and friendly service.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Provided top-notch service to customers, improved overall dining experience.
Glass collector
Wellies Bar
Skegness, Lincolnshire
03.2023 - 12.2023
- Contributed positively to team dynamics ensuring a harmonious working environment.
- Maintained cleanliness of bar area by prompt collection and washing of glassware.
- Assured customer satisfaction through timely service and resolution of complaints.
- Showcased strong attention to detail when inspecting glasses for cleanliness before serving customers.
- Executed additional duties as required, demonstrating flexibility and commitment.
Education
GCSEs - Enterprise and Marketing
Skegness Academy
Skegness, Lincolnshire 09.2019 - 06.2024
GCSEs - Performing Arts
Skegness Academy
Skegness, Lincolnshire 09.2019 - 06.2024
GCSEs - English Language
Skegness Academy
Skegness, Lincolnshire 09.2019 - 06.2024
Skills
- Email correspondence
- Reception area maintenance
- Discretion and confidentiality
- Positive outlook
- Reliable punctuality
- Keyboard typing speed
- Patience and composure
- Customer Service
- Attention to Detail
- Appointment management
- Professional appearance
- Call handling
- Excellent telephone manner
- Clean and tidy nature
Timeline
Waitress
Wetherspoons
03.2024 - 09.2024
Glass collector
Wellies Bar
03.2023 - 12.2023
GCSEs - Enterprise and Marketing
Skegness Academy
09.2019 - 06.2024
GCSEs - Performing Arts
Skegness Academy
09.2019 - 06.2024
GCSEs - English Language
Skegness Academy
09.2019 - 06.2024
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