Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture in a fast-paced settings.
Hi, I’m
Holly Hookham
Wallingford
Summary
Overview
9
years of professional experience
Work History
Fatface
Assistant Manager
05.2023 - 04.2024
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through Visuals merchandising throughout store and targeted promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Fatface
Retail Assistant
07.2021 - 05.2023
Job overview
- Developing awareness of the brand as well as customer needs and wants
- Working under pressure in busy periods, making sure customers are satisfied through their shopping experience in store.
- Attention to detail by keeping the shop floor neat and tidy for customer ease
- Problem solving and taking initiative when issues arise.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
Spinexpo
Internship
07.2021 - 08.2021
Job overview
- Designed and produced samples under Odina Kemp for the Shanghi exhibition 2021.
- Used a range of organic, recycled, regenerated and natural yarns to create samples.
- Used 5gg, 8gg, 12gg dubied machines as well as single bed to develop and produce samples.
- Developed further knowledge of knitwear techniques and processes.
- Research and designed within the theme of Cyber Fantasy.
- Assisted within labelling and packaging of samples to be sent to shanghi.
- Used photoshop and illustrator to develop designs, to then be developed in to samples.
Avanti
Waitress
04.2018 - 06.2021
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
WSA
Student Ambassador
04.2019 - 09.2020
Job overview
- Time management, working alongside university studies.
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Contributed to a positive campus atmosphere by creating welcoming spaces for new students to connect with one another.
- Teamwork, working alongside other ambassadors so prospective students get the best out of there visit
WSA Fashion Show
Dresser
08.2019 - 08.2019
Job overview
- Dressed models at a professional level.
- Organized garments and accessories to be placed on in the correct order for a smooth show.
- Having a strong attention to detail making sure garments are perfect before going out onto the runway.
- Worked under pressure at a fast pace.
- Maintained a clean, welcoming environment in the dressing area, promoting positive customer experiences.
- Resolved any clothing or fitting issues quickly while keeping clients informed at every stage of the process.
Village Fabrics
Shop Assistant
07.2015 - 08.2018
Job overview
- Advised customers of the best fabrics to us for projects
- Helped customers get their desired outcome
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Worked within a team to set up exhibitions within store
- Developed strong product knowledge, effectively educating customers.
- Dressed the shop windows, inspiring customers to come into store
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Cancer Research Charity Fashion Show
Dresser
01.2017 - 01.2017
Job overview
- Dressing models at a fast pace, making sure show runs smoothly.
- Organizing garments and accessories, to make sure each goes out on to the catwalk at the correct time.
- Adjusted clothing once model was dressed, making sure all garments fit properly and looked perfect.
- Working within a team so it is able to run without issues.
- Maintained a clean, welcoming environment in the dressing area.
- Fitted models with outfits as per designer specifications.
- Steamed and pressed garments prior to runway shows.
Education
Winchester School of Art, University of SouthamptonWinchester
Bachelor of Arts from Fashion & Textiles. Knitwear For Fashion Design
09.2021
University Overview
Honors: Second Class Honour
Reading CollegeReading, United Kingdom
Reading College Level 3 Extended Diploma from Fashion, Textiles And Media
09.2018
University Overview
Honors: Distinction
Skills
- Product and service knowledge
- Staff Training and Development
- Problem Resolution
- Decision-Making
- Visual Merchandising
- Strong multitasking
Travelling
Travelling
I have a love for experiencing new cultures and cities. Learning and developing new skills and knowledge from all over the world.
My most recent gap in my employment is down to my recent travels, taking a couple of months to travel to Thailand, Vietnam and Japan. Countries in which I have found culture and landscape to be so inspiring.
Timeline
Assistant Manager
Fatface
05.2023 - 04.2024
Retail Assistant
Fatface
07.2021 - 05.2023
Internship
Spinexpo
07.2021 - 08.2021
Dresser
WSA Fashion Show
08.2019 - 08.2019
Student Ambassador
WSA
04.2019 - 09.2020
Waitress
Avanti
04.2018 - 06.2021
Dresser
Cancer Research Charity Fashion Show
01.2017 - 01.2017
Shop Assistant
Village Fabrics
07.2015 - 08.2018
Winchester School of Art, University of Southampton
Bachelor of Arts from Fashion & Textiles. Knitwear For Fashion Design
Reading College
Reading College Level 3 Extended Diploma from Fashion, Textiles And Media
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