Holly Hilton
Burnham-on-Crouch,Essex
Summary
Detail-oriented professional with expertise in Microsoft Office, email inbox management, and problem-solving. Demonstrates strong organisational and time management skills, ensuring efficient workflow and task prioritisation. I am very well presented and have the ability to prioritise effectively.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Complaints Coordinator
Canopius
London
2024.01 - Current
- Handled administrative tasks, freeing up time for senior staff members.
- Addressed customer complaints and resolved issues.
- Managed and prioritised varied and busy workload to meet deadlines.
- Built more of an understanding on my knowledge with insurance and the claims procedures.
- Work closely with the wider team within the business
Head Receptionist
One Avenue Group
2022.10 - 2025.11
- Meeting and greeting any visitors or brokers
- Arranging all maintenance work on site
- Making sure reception and facilities tasks run smoothly
- Being first point of call for any enquiries from staff and suppliers
- Operating the switchboard
- Hosting office tours for potential company leases
- Logging and recording all incoming and outgoing post/packages
- Organizing lunches
- Organizing couriers and company travel
Receptionist
Canopius
London
2023.02 - 2024.01
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Maintained an organised reception area for a professional business environment.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Offered help to PA's when needed, i.e printing off documents and all catering needs for board meetings.
Full Time Nanny
Live out Nanny
2022.01 - 2022.08
- Maintaining the diary accordingly of appointments for the children
- Transport children to and from activities/days out
- Household duties such as cooking, cleaning, Etc.
- Creating a safe and happy environment for the children
- Assisting the children with homework
Nursery Assistant Apprenticeship
Little Footprints Nursery
2017.06 - 2021.12
- Prepare Breakfast/Lunch and Dinner
- Organize day to day activities for the children (all weather conditions)
- Produce children’s journals (for our key children within the nursery)
- Produce week to week rotas
- Operating the switchboard
- Qualifications achieved from Apprenticeship
- NVQ Level 2 in Child Care
- NVQ Level 3 Diploma in Child Care Practitioner
Sales Assistant
Pining For You
2015.09 - 2016.03
- Replenishing stock
- Operating the phones
- Customer service skills
- Merchandising to a high consistent standard
Education
NVQ 3 Diploma - Early Years Practitioner
Seevic College
2018.04 - 2021.06
GCSE's - English Literature, Hospitality, PE, Child Development, ICT, Media Studies
Castle View School
2010.09 - 2015.06
Skills
- Microsoft Office
- Email inbox management
- Problem Solving
- Organisation skills
- Time Management
Affiliations
- I created my own Balloon business, So in my spare time I will create balloon displays which gives me a free and open mind to be creative.
- I love to go out and socialise with my friends, But also like to spend quality time with my family.
Timeline
Complaints Coordinator
Canopius
2024.01 - Current
Receptionist
Canopius
2023.02 - 2024.01
Head Receptionist
One Avenue Group
2022.10 - 2025.11
Full Time Nanny
Live out Nanny
2022.01 - 2022.08
NVQ 3 Diploma - Early Years Practitioner
Seevic College
2018.04 - 2021.06
Nursery Assistant Apprenticeship
Little Footprints Nursery
2017.06 - 2021.12
Sales Assistant
Pining For You
2015.09 - 2016.03
GCSE's - English Literature, Hospitality, PE, Child Development, ICT, Media Studies
Castle View School
2010.09 - 2015.06