Holly Hendry
Abingdon,Oxfordshire
Summary
Dedicated professional with expertise in child protection awareness, SEN knowledge, and challenging behaviour management. Skilled in promoting literacy and numeracy, fostering speech and language development, and maintaining clear communication to support diverse learning needs. Proficient in resource organisation and ICT, with a strong focus on patience, tolerance, and creating inclusive environments. Committed to enhancing educational outcomes through tailored strategies that address individual needs.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Student Learning Support Officer Health
Para Meadows School
Wollongong
10.2018 - 01.2026
- Completed mandatory online training courses from Department of Education, including Child Protection and Anaphylaxis.
- Achieved HLTAID011 Provide First Aid certification and maintained up-to-date healthcare procedure knowledge.
- Collaborated with class teams to implement individualised student programmes based on teacher instructions.
- Created visual supports such as social stories and sequences to facilitate student independence in learning.
- Led 'Random Acts of Kindness' initiative as part of wellbeing committee to enhance staff morale.
- Updated visuals in first aid kits, ensuring all staff were informed of relevant student health information.
- Supported students with varying disabilities, fostering an inclusive and positive learning environment.
- Participated in professional development to stay current with special education teaching strategies.
- Used assistive technology tools effectively for facilitating easier communication for non-verbal students.
Disability Support Worker
HireUp
04.2019 - 06.2020
- Facilitated achievement of NDIS plan goals for individuals through community access and life skills development.
- Collaborated with multidisciplinary teams to deliver integrated care services.
- Supported the implementation of behaviour management plans, promoting positive behaviours amongst clients.
- Coordinated recreational activities to enhance social interaction among clients.
- Promoted independent living by providing personalised support to individuals with disabilities.
- Assisted disabled clients to participate in community activities.
- Developed and maintained strong relationships for improved service delivery.
- Fostered a supportive environment, enhancing client well-being and independence.
- Maintained client dignity by implementing sensitive personal care strategies.
- Facilitated communication, fostering stronger relationships between clients and their families.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Kept detailed daily logs with care actions, patient behaviours and all incidents.
- Assisted clients with bathing and personal grooming to maintain self-esteem and general wellness.
- Safely drove clients to social activities and appointments.
- Collaborated with parents on home care and support for children with disabilities.
Front of House Member
Endeavour
04.2016 - 01.2018
- Implemented special requests from guests to ensure satisfaction.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Conducted daily inventory checks to avoid stock shortages during peak hours.
- Established rapport with customers, ensuring repeat patronage.
- Enhanced customer satisfaction by providing efficient and professional service.
- Coordinated table settings to enhance dining experience.
- Improved service efficiency by coordinating with kitchen staff.
- Handled cash transactions with accuracy for financial integrity.
- Handled telephone enquiries professionally, thus enhancing the establishment's reputation.
- Managed reservations for improved restaurant operations.
- Facilitated pleasant dining atmosphere through effective crowd control techniques.
- Collaborated with team members for seamless front-of-house operations.
- Maintained up-to-date knowledge of menu items, resulting in upselling opportunities.
- Tackled complex seating arrangements during busy periods without compromising on service quality.
- Mitigated customer complaints swiftly for improved relations and retention.
- Ensured clean environment, contributing to health and safety standards.
- Elaborated on dish ingredients and preparation methods for informed decision-making by the guests.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
High School -
Woonona High School
Australia 01.2009 - 12.2012
High School -
Keira High School
Australia 01.2013 - 12.2014
TVET - Retail Baking
TAFE (North Wollongong Campus)
01.2013 - 01.2014
Certificate III - Retail Baking Combined
TAFE (Campbelltown Campus)
04.2015 - 10.2015
Certificate IV - Education Support
TAFE (Digital)
Skills
- Child protection awareness
- SEN knowledge
- Resource organisation
- Patience and tolerance
- ICT literate
- Literacy and numeracy promotion
- Clear communication
- Speech and language development
- Challenging behaviour management
Certification
- St John’s Ambulance First Aid Course, 2019-08-23
- Health Care Procedures Certificate, 2020-02-24
- Administration of Medication Certificate, 2019-11-15
- Epilepsy Action Australia’s Epilepsy Essentials Certificate, 2019-09-20
Custom Section
WWC0871072E, 2023-10-26
Personal Information
- Title: Student Learning Support Officer Health
- Date of birth: 13/06/1997
- ID Type: Working with Children Check
- ID Number: WWC0871072E
Volunteer
- Corrimal Surf Life Saving Club, 2011-01-01, 2014-01-01, Voluntary patrolling member
- Para Meadows School, 2015-01-01, Voluntary work in office administration
References
- Heather Loosemore, Relieving Principal, heather.loosemore@det.nsw.edu.au, 42291922
- Karleen Curtis, Teacher, Karleen.curtis1@det.nsw.edu.au, 42291922
Timeline
Disability Support Worker
HireUp
04.2019 - 06.2020
Student Learning Support Officer Health
Para Meadows School
10.2018 - 01.2026
Front of House Member
Endeavour
04.2016 - 01.2018
Certificate III - Retail Baking Combined
TAFE (Campbelltown Campus)
04.2015 - 10.2015
High School -
Keira High School
01.2013 - 12.2014
TVET - Retail Baking
TAFE (North Wollongong Campus)
01.2013 - 01.2014
High School -
Woonona High School
01.2009 - 12.2012
Certificate IV - Education Support
TAFE (Digital)