Holly Heard

- Responsible for the overall management, efficiency, and safety of the practice, ensuring the well-being of patients, sonographers, doctors, and staff.

- Oversee administrative operations and work closely with the Managing Director to drive business success.

- Provide leadership, support, and guidance to clinical administrators and sonographers.

- Manage staff welfare, performance, and leave cover while ensuring high service quality.

- Ensure adherence to clinical policies, legal regulations, and best practices.

- Optimise staffing patterns and processes to enhance patient care and operational efficiency.

- Maintain accurate staff records in line with policies and procedures.

- Lead performance management, staff training, and professional development initiatives.

- Oversee mandatory and statutory training for clinical and non-clinical staff.

- Act as Safeguarding Lead and ensure compliance with GDPR, Data Protection, and Information Governance.

- Address patient complaints with professionalism and efficiency.

- Successfully achieved a ‘Good' rating from the Care Quality Commission (CQC).

• Launched a patient feedback program to improve service quality.
• Fostered strong relationships with patients through excellent communication skills.
• Ensured timely invoicing and payment collection from patients and vendors, maintaining financial stability of the practice.
• Handled complaints professionally, resulting in increased patient satisfaction levels.
• Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.

• Company Overview: Managed day-to-day clinic operations, ensuring seamless administration and exceptional patient care
• Responsible for the overall management, efficiency, and safety of the practice, ensuring the well-being of patients, sonographers, doctors, and staff
• Oversee administrative operations and work closely with the Managing Director to drive business success
• Provide leadership, support, and guidance to clinical administrators and sonographers
• Manage staff welfare, performance, and leave cover while ensuring high service quality
• Collaborate with the Managing Director on strategic planning and business development
• Ensure adherence to clinical policies, legal regulations, and best practices
• Optimize staffing patterns and processes to enhance patient care and operational efficiency
• Maintain accurate staff records in line with policies and procedures
• Lead performance management, staff training, and professional development initiatives
• Oversee mandatory and statutory training for clinical and non-clinical staff
• Act as Safeguarding Lead and ensure compliance with GDPR, Data Protection, and Information Governance
• Address patient complaints with professionalism and efficiency
• Successfully achieved a ‘Good' rating from the Care Quality Commission (CQC)
• Managed day-to-day clinic operations, ensuring seamless administration and exceptional patient care