Holly Grieve

Administrative / PA duties for the Marketing department to include:

- Diary management for staff including setting up meetings, adding holidays and events to calendars, key dates etc

- Booking travel and accommodation for colleagues

- Responsible for department finances including all purchases, invoicing, instructing payments and record keeping of all transactions

- Design and Print for the organisation in both large format and small scale (Banners, website, social media posts, flyers, posters etc)

- Managing website content and making relevant updates

- Managing organisation Intranet content for staff to access

- Researching merchandise products and making relevant purchases for branding purposes

- Management of all merchandise inventory

Supported the manager with HR duties, including recording absences and appraisals for colleagues.

- Event planning from beginning to completion. Booking vendors, venues, managing RSVPs, catering & entertainment, merch and decor

- Assisting colleagues with digital marketing content

- Assisting managers and Directors with all other clerical tasks as required

Lead Receptionist in GP surgery for 6 staff members:

- Dealing with patient enquiries in person (including basic triage) and over the telephone

- Booking patient appointments with relevant clinician and into the correct clinics

- Diary management for all clinicians

- Dealing with medical emergencies in a timely manner

- Updating and maintaining patient records in both digital and manual systems

- Adhering to patient confidentiality / GDPR at all times

- Maintaining an understanding and professional manner at all times

- Working within a multi-disciplinary structure and assisting with tasks as required

- Handling samples in line with the treatment room

- Management of prescriptions to include receipt of prescribed controlled drugs

- Transcribing patient data

- Creating rotas for the team

- Delegating tasks to team

- Attending meetings as well as training such as CPR & First Aid

Solo Dental Receptionist for a small surgery:

- Dealing with all patient enquiries in person and over the telephone

- Basic triage to determine type of appointment required and booking into clinic

- Diary management for all clinicians

- Cash management for NHS & Private work

- Tracking KPIs on a daily/weekly/monthly/quarterly and annual basis for head office

- Registering new patients

- Managing and maintaining patient paper charts in both manual filing systems and within dental software systems

- Reporting damages and faults of surgery and decon room's equipment to engineers

- Incoming and outgoing mail

- NHS & Private forms for patients (claims etc)

- Liaising with the labs for collections

- Training all new receptionist staff joining our surgeries in NI

- Attending training courses for CPR / First Aid

- Managing the retail stock, merchandising displays and placing orders for replenishment (also for printed flyers)

Assisting the Buyer to process all purchases for the retail shops within all of the Museums NI:

- Purchase orders and processing invoices

- Liaising with shop supervisors for stock inventories

- Placing orders for replenishment stock

- Liaising with vendors re orders

- Maintaining all records and filing of transactions

- All other administrative tasks as required

*This was a temporary post for around 1 year based at NMNI Head Office in Cultra, Co Down

Assisting the Manager to run a busy store in Belfast city centre:

- Managing a team of staff across two floors to provide leading customer service

- Providing customer care and knowledge on outdoor apparel and equipment for their needs

- Stock management & inventory

- Merchandising the shop displays and promotions

- Managerial meetings with other stores and HoO to provide KPIs and performance updates

- Processing staff wages via Oracle and Sage payroll systems

- Carrying out staff interviews and regular appraisals

Processing all aspects of Mortgage applications from application to offer:

- Credit scoring applicants

- Requesting all relevant paperwork such as payslips, accounts, identification docs and proof of address via intermediaries

- Assessing applicant income for affordability purposes

- Instructing payments for Survey Valuations of properties

- Assessing valuations against lending criteria

- Client confidentiality / GDPR at all times

- Liaising with all parties such as solicitors, applicants and intermediaries re progress of case

- Finalising offers and issuing contractual paperwork

- Managing paper and digital documents efficiently including a manual filing system

- Providing info on A&L's lending portfolio to public via a small in-house inbound call centre

School Leaver role:

- Customer Service

- Stock management and cash handling

- Merchandising

- Later progressed to additional supervisory responsibilities such as delegating tasks to colleagues and cash office duties