Holly Gore
Chelmsford,Essex
Summary
Dedicated individual with expertise in cash handling, staff education and training, and effective multitasking. Recognised for a proactive attitude, adaptability to new techniques, and the ability to maintain patience and composure in dynamic environments. Demonstrates positivity and enthusiasm while fostering team growth and operational efficiency. Committed to leveraging skills to drive success in roles requiring precision, adaptability, and leadership.
Experienced Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to environment, customer needs and restaurant operations.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work history
Crew trainer
McDonald's
Chelmsford, Essex
2022.08 - 2026.07
- Provided one-to-one coaching, improving overall job competence among new hires.
- Conducted regular knowledge assessments, ensuring continual improvement in task execution.
- Multi-tasked efficiently to meet strict deadlines.
- Ensured smooth service with effective communication skills.
- Adapted quickly to new recipes and techniques for improved menu variation.
- Managed time effectively during busy periods for optimal productivity.
- Delivered excellent customer service with understanding dietary requirements.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Streamlined operations via hands-on crew training exercises.
Customer service supervisor
B&M Retail
Chelmsford, Essex
2018.11 - 2022.07
- Enhanced customer service delivery by providing training to new staff members.
- Cultivated a supportive work environment, promoting teamwork amongst colleagues.
- Facilitated constructive feedback sessions between team members for overall improvement.
- Established standard procedures for effective conflict resolution among team members.
- Delivered exceptional service by handling complex enquiries promptly and professionally.
- Balanced tills at day's end with precision, ensuring no discrepancies in accounts existed.
- Operated till system proficiently to facilitate quick and easy transactions for customers.
Education
GCSEs -
The Boswells School
Chelmsford, Essex 2013.09 - 2018.06
Skills
- Cash handling
- Proactive attitude
- Staff education and training
- Positivity and enthusiasm
- Effective multitasking
- Adaptability to new techniques
- Patience and composure
Personal Statement
A friendly, reliable, and hardworking individual with great communication and customer service skills. I enjoy working as part of a team and being around people but can also thrive on my own in a solo setting, I love learning new skills and providing a positive experience for customers. I am eager to contribute to a fast paced environment while continuing to develop my skills further, take on new responsibilities, and work towards higher opportunities within the company.
Timeline
Crew trainer
McDonald's
2022.08 - 2026.07
Customer service supervisor
B&M Retail
2018.11 - 2022.07
GCSEs -
The Boswells School
2013.09 - 2018.06