Holly Fitzpatrick
Runcorn,Halton
Summary
Dedicated person with experience in both café and pub settings, showcasing strong teamwork and communication skills. Recognized for reliability and commitment to high-quality service in busy environments. Ability to thrive under pressure while maintaining a positive attitude. Focused on continuous improvement and professional development.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Bar Server
Helsby Community Club
2024.01 - 2025.06
- Maintained a clean and organised bar area for an enjoyable customer experience.
- Ensured compliance with safety and sanitation regulations, providing a safe working environment.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Collaboration with team members to ensure smooth service during peak hours.
- Kept Bar presentable and well-stocked to meet customers needs.
- Educated on the Challenge 25 policy.
- Prepared drinks orders quickly, reducing waiting times for customers.
Barista/Waitress
Tailmates/Dory's Cafe
2022.01 - 2024.01
- Gained strong customer service skills through direct interaction with customers.
- Can handle inquiries, complaints, and special requests with patience and professionalism.
- Developed time management and multitasking abilities by juggling multiple tasks.
- Acquire technical skills related to operating coffee machines and other equipment.
- Enhance communication and collaboration skills by working in a team environment.
- Managed high volume orders during peak hours maintaining quality of service.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Education
GCSEs - English Literature, English Language, Mathematics, Chemistry, Biology, Physics, History, Art, BTEC PE, BTEC ICT
Ormiston Bolingbroke Academy
2017.01 - 2022.01
A-Levels - Psychology, Biology, History
Sir John Deane's Sixth Form College
2022.01 - 2024.01
Skills
- Customer service focus
- Cleanliness and hygiene
- Strong multitasking
- Cash handling expertise
- Personal organisation
- Restocking supplies
- Allergy awareness
Timeline
Bar Server
Helsby Community Club
2024.01 - 2025.06
Barista/Waitress
Tailmates/Dory's Cafe
2022.01 - 2024.01
A-Levels - Psychology, Biology, History
Sir John Deane's Sixth Form College
2022.01 - 2024.01
GCSEs - English Literature, English Language, Mathematics, Chemistry, Biology, Physics, History, Art, BTEC PE, BTEC ICT
Ormiston Bolingbroke Academy
2017.01 - 2022.01