Holly Davenport-Kelly
Derby,Derbyshire
Summary
Customer-focused hospitality professional with experience across bar service, restaurant service, leisure venues, and retail environments. Currently working as a Bartender Supervisor, leading teams in a fast-paced setting while maintaining high standards of customer service. Skilled in staff training, cash handling, stock management, upselling, and problem-solving, with a proven ability to work efficiently under pressure and deliver positive customer experiences.
Overview
5
5
years of professional experience
Work history
Bartender Supervisor
Spondon Liberal Club
Derby, Derbyshire
2025.10 - Current
- Lead a team of bartenders during high-volume service periods, ensuring smooth operation and excellent customer experiences.
- Train and support new employees, helping maintain consistent service standards across the team.
- Handle customer concerns and complaints efficiently, achieving positive outcomes and maintaining customer satisfaction.
- Process cash and card transactions accurately while maintaining accountability for till balances.
- Assist with stock control, ordering, and inventory checks to minimise shortages and waste.
- Ensure compliance with licensing laws, health and safety regulations, and company policies.
- Support management with shift planning, opening and closing duties, and daily operational decision-making.
Waitress
Turtle Bay
Derby, Derbyshire
2023.02 - 2025.10
- Provided high-quality customer service to guests in a busy Caribbean restaurant, ensuring a positive dining experience.
- Managed multiple tables simultaneously while maintaining accuracy, attention to detail, and excellent service standards.
- Promoted menu items, specials, and beverages, contributing to increased sales through confident upselling.
- Communicated effectively with kitchen and bar teams to coordinate orders and resolve service issues quickly.
- Handled cash and card transactions responsibly and accurately.
- Supported team members during peak trading periods to maintain efficient service and customer satisfaction.
Hospitality team member
Hollywood Bowl
Derby, Derbyshire
2022.07 - 2023.02
- Provided excellent customer service as a Lane Host, ensuring guests had an enjoyable experience throughout their visit.
- Assisted customers with equipment issues and general enquiries in a friendly and professional manner.
- Maintained clean, safe, and organised customer areas in accordance with company standards.
- Supported colleagues across multiple departments, including the bar, during busy periods.
- Prepared and served drinks while adhering to licensing and health and safety requirements.
- Worked effectively within a fast-paced team environment to deliver a positive customer experience.
Seasonal Sales Assistant
The Entertainer
Derby, Derbyshire
2021.10 - 2022.01
- Delivered friendly and knowledgeable customer service during the busy Christmas trading period.
- Assisted customers in selecting suitable products and gifts, providing recommendations based on their needs.
- Operated tills and processed cash and card transactions accurately.
- Replenished stock and maintained attractive product displays to support sales.
- Assisted with deliveries and stock organisation to ensure products were readily available.
- Worked efficiently under pressure while maintaining high standards of customer service.
Education
Bachelor of Arts - Illustration
University of Derby
Derby 09/2023 - 07/2026
A-Levels -
Bilborough College
Nottingham 09/2020 - 06/2022
GCSEs -
Lees Brook Community School
Derby 09/2015 - 03/2020
Skills
- Customer service excellence
- Team leadership and training
- Cash handling and operations
- Inventory management and stock control
- Complaint resolution
- Upselling and recommendations
- Food and beverage service
- Time management
- Working under pressure
- Team collaboration
- Opening and closing procedures
- Health and safety compliance
Timeline
Bartender Supervisor
Spondon Liberal Club
2025.10 - Current
Waitress
Turtle Bay
2023.02 - 2025.10
Hospitality team member
Hollywood Bowl
2022.07 - 2023.02
Seasonal Sales Assistant
The Entertainer
2021.10 - 2022.01
Bachelor of Arts - Illustration
University of Derby
09/2023 - 07/2026
A-Levels -
Bilborough College
09/2020 - 06/2022
GCSEs -
Lees Brook Community School
09/2015 - 03/2020