Holly Cowley
Darlington
Summary
Hard working and dedicated employee with experience in a wide range of settings. Keen and fast learner who is friendly and outgoing with excellent interpersonal communication strengths.
Overview
5
5
years of professional experience
Work history
HR Executive
First Business Water
Darlington
08.2022 - Current
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Coordinated high quality inductions and seamless onboarding procedures for new starters.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Crafted and managed vacancy advertisements using variety of job portals including Indeed and Reed.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
- Built and cultivated lasting rapport with employees, peers and upper management.
Data Entry Operator
Click Digital
Darlington
02.2022 - 06.2023
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Examined data to detect errors and discrepancies.
- Extracted and exported data from software to update information and maintain accuracy.
- Generated weekly and monthly reports for managers.
Agent
ResQ
Seaham
05.2021 - 11.2021
- Worked on National and International track and trace campaigns.
- Handled sensitive information.
- Updated NHS records.
- Kept up to date and accurate notes.
- Dealt with vulnerable people.
- Liaised with interpreters.
- Raised any welfare or safeguarding concerns.
Bar Staff Member
Dr.Inks
Darlington
08.2020 - 06.2021
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Reconciled financial accounts before and after shift for audit purposes.
- Trained and supervised junior staff to maintain service standards.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Cleaning Supervisor
Harvey's Late Bar
Darlington
11.2019 - 08.2020
- Reviewed work schedules to enhance efficiencies.
- Responded to emergency cleaning needs following burst pipes or flooding.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Reported on accidents and investigated incidents to protect staff safety.
- Inspected cleaning quality to achieve pristine standards.
- Delivered constructive feedback to improve cleaning staff performance.
- Oversaw cleaning for multiple clients and sites.
Floor Supervisor
Harvey's Late Bar
Darlington
12.2018 - 08.2020
- Facilitated smooth shift transitions by maintaining clear, detailed shift communication sheets.
- Maintained a clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up.
- Engaged with suppliers to facilitate smooth delivery schedules.
- Resolved complaints to achieve full customer satisfaction.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Trained team to upsell products and navigate POS systems.
- Managed stock levels to maximise sales opportunities.
- Coached team to deliver top-quality customer service and uphold brand values.
Education
Advanced Diploma QLS Level 7 - Counselling
Academy of Health and Fitness
01.2023 -
Advanced Diploma Level 7 - Human Resources Management
CPD Courses
01.2023 -
Certificate of Higher Education - Addiction Counselling
New Skills Academy
First Aid
High Speed Training
Fire Warden
High Speed Training
Scottish Qualifications Certificate - Philosophy
Queen Elizabeth Sixth Form College
DarlingtonPsychology
Queen Elizabeth Sixth Form College
DarlingtonHealth and Social Care
Queen Elizabeth Sixth Form College
DarlingtonSkills
- HR policy renewal
- New starter inductions
- Employee relations
- Employee record management
- Employer legal compliance
- Salary review procedures
- Staff development
- Strong communication
- Organised and reliable
- Verbal communication
- Problem solving
- Employee training
- Customer service
Timeline
Advanced Diploma QLS Level 7 - Counselling
Academy of Health and Fitness
01.2023 -
Advanced Diploma Level 7 - Human Resources Management
CPD Courses
01.2023 -
HR Executive
First Business Water
08.2022 - Current
Data Entry Operator
Click Digital
02.2022 - 06.2023
Agent
ResQ
05.2021 - 11.2021
Bar Staff Member
Dr.Inks
08.2020 - 06.2021
Cleaning Supervisor
Harvey's Late Bar
11.2019 - 08.2020
Floor Supervisor
Harvey's Late Bar
12.2018 - 08.2020
Certificate of Higher Education - Addiction Counselling
New Skills Academy
First Aid
High Speed Training
Fire Warden
High Speed Training
Scottish Qualifications Certificate - Philosophy
Queen Elizabeth Sixth Form College
Psychology
Queen Elizabeth Sixth Form College
Health and Social Care
Queen Elizabeth Sixth Form College
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