- Running, swimming and cycling in preparation for a triathlon
- volunteering at a soup kitchen
- learning English sign language
Holly Cooper
Market Harborough,Leicestershire
Overview
9
9
years of professional experience
Work History
Sales Representative
Hometech UK Northampton
Northampton , England
07.2025 - Current
- Achieved company targets by implementing successful sales strategies.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
- Addressed customer objections during sales interactions, facilitating successful conversions. to maximise conversions.
- Initiated cold calls to potential customers, generating leads for sales. to build lead database.
- Conducted market research to identify new sales opportunities and strategies for target markets.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
- Followed up on overdue payments, ensuring timely collection and maintaining cash flow. and distributed invoices for up-to-date accounting.
- Documented restoration processes meticulously, providing clients with reports and updates.
Supervisor
Lounges group
11.2024 - 07.2025
- Handled customer complaints through calm, clear communication and effective problem-solving techniques, ensuring customer satisfaction.
- Resolved customer complaints swiftly, converting negative experiences into positive outcomes for customers.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
Supervisor
Stonegate Pubs
10.2022 - 07.2024
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Worked collaboratively with team members, sharing best practices and strategies for achieving sales targets.
Floor Team Member
The swan at braybrooke
11.2020 - 12.2022
- Delivered food and drinks to tables promptly, ensuring seamless service flow.
- Greeted and seated visitors efficiently, contributing to positive guest experiences.
- Addressed and resolved customer complaints with professionalism, turning negative experiences into positive outcomes.
- Fostered supportive workplace culture, promoting teamwork and effective communication among staff.
Floor Team Member
Desborough charity shop
03.2018 - 08.2021
- Assisted customers in locating products and provided tailored recommendations to enhance their shopping experience.
- Guided customers in exploring product and service options, aligning suggestions with their preferences to facilitate informed purchasing decisions.
- Maintained neat, clean, and organised shelves through effective visual merchandising to improve product visibility.
Education
A-Levels - 3 A-Level grades between A-C
Montsaye sixth form
Northamptonshire01-2022
GCSEs - 9 GCSE grades between A-C
Montsaye academy
Northamptonshire01-2020
Skills
- Customer relationship management
- Sales forecasting
- Market research
- Revenue generation
- Sales reporting
- Team collaboration
- Negotiation skills
- Marketing
- Customer Service
- Team collaboration
- Effective listening
- Problem solving strength
- Communication
- Reliability
- Time efficiency
- Marketing
- Problem solving strength
Interests
Timeline
Sales Representative
Hometech UK Northampton
07.2025 - Current
Supervisor
Lounges group
11.2024 - 07.2025
Supervisor
Stonegate Pubs
10.2022 - 07.2024
Floor Team Member
The swan at braybrooke
11.2020 - 12.2022
Floor Team Member
Desborough charity shop
03.2018 - 08.2021
A-Levels - 3 A-Level grades between A-C
Montsaye sixth form
GCSEs - 9 GCSE grades between A-C
Montsaye academy