Holly Coop
Kenilworth,Warwickshire
Summary
I am a driven and passionate individual, eager to bring training to performance-driven opportunities. I excel in collaborative thought-sharing environments with history of success in creative projects. I am a people-orientated team player, successful in delivering revenue and strategic initiatives. I like to align workplace culture with organisation mission and values. I am looking for a new role where hard work and dedication will be highly valued. I am a skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. I am always willing to take on any task to help the team. I am super reliable and a dedicated team player with a hardworking and resourceful approach to anything that is brought my way. I enjoy a challenge and learning new skills that I can add to my list to widen my range of knowledge.
My hobbies and interest include, anything on the creative side of life. I love engaging my brain into anything that I can excel in. I have always loved acting and life in-front of and behind the camera. I have been involved in acting since I was 10, and have preformed many times on stage and on screen. Widening my resources with the skills I have already gained will push me to be a stronger more powerful person for my carer in life.
Overview
5
5
years of professional experience
Work history
Cat sitter
Kingston Cattery
Lighthorne, Warwickshire
05.2023 - Current
- Identified and addressed signs of stress or discomfort, notifying owners immediately.
- Ensured animals had access to water and necessary food supplies, according to exact owner instructions.
- Worked patiently with nervous cats to build confidence and trust.
- Refreshed water and offered treats to reinforce good behaviour.
- Treated all cats with kindness and care, providing regular updates to owners for continued trust.
- Liaised with clients to coordinate schedules and collect payment.
- Assessed animal behaviours and conditions, tailoring treatments to suit.
- Kept animal cages spotlessly clean to minimise infection risks.
Bar staff member and Usher
Chiswick Cinema
Chiswick, Hounslow
02.2023 - 08.2023
- Maintained bar stocks, replenishing daily as necessary.
- Handled and moved supplies between stores and bars for restocking and storage.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Cleared counters and disposed of waste and broken glass.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Completed end-of-day cleanup to reset bar for next day.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
Waitress and Bartender
Virgins and Castle
Kenilworth, Warwickshire
05.2022 - 10.2022
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Received complaints and offered remedial action to help improve customer experiences.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Maintained excellent level of service in busy and demanding restaurant environment.
Coffee barista
Coffee.1
Leamington, Warwickshire
07.2021 - 12.2021
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
Drama Teaching Assistant
Pauline Quirke Academy
Coventry, Coventry
09.2019 - 03.2020
- Cultivated close working relationships with students, teaching staff and parents.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Oversaw students during breaks to maintain safe environment.
Retail shop assistant
Peacocks
Kenilworth, Warwickshire
07.2018 - 09.2019
- Maintained clean and orderly checkout area to meet store presentation standards.
- Operated and maintained cash registers with sufficient cash floats.
- Built lasting relationships with clients through customer service interactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Interacted with customers whilst scanning and packing items, personalising shopping experience.
- Replenished sales floor stock regularly to maximise customer purchases.
- Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
- Tagged products quickly and accurately with price tags and stickers.
- Helped customers obtain specialised help for refunds and exchanges.
Education
GCSEs - English Literature- Level 5 (High C)
Kenilworth School and Sixth Form
Kenilworth 09/2012 - 07/2018
GCSEs - English Language- Level 5 (High C)
Kenilworth School and Sixth Form
Kenilworth 09/2012 - 07/2018
GCSEs - Mathematics- Level 4 (Low C)
Kenilworth School and Sixth Form
Kenilworth 09/2012 - 07/2018
GCSEs - Combined Sciences- Level 4 (Low C)
Kenilworth School and Sixth Form
Kenilworth 09/2012 - 07/2018
GCSEs - Religious Studies- Level 5 (High C)
Kenilworth School and Sixth Form
Kenilworth 09/2012 - 07/2018
GCSEs - History- Level 4 (Low C)
Kenilworth School and Sixth Form
Kenilworth 09/2012 - 07/2018
GCSEs - Spanish- Level 5 (High C)
Kenilworth School and Sixth Form
Kenilworth 09/2012 - 07/2018
GCSEs - Graphics- Level 6 (B)
Kenilworth School and Sixth Form
Kenilworth 09/2012 - 07/2018
GCSEs - Citizenship- Level 5 (High C)
Kenilworth School and Sixth Form
Kenilworth 09/2012 - 07/2018
Diploma of Higher Education - BTEC Level 3 Extended Diploma, Musical Theatre - 3 D*
Birmingham Ormiston Academy
Birmingham 09/2018 - 03/2020
Bachelor of Arts - Acting- 2:1
University of West London
Ealing 10/2020 - 05/2023
Skills
- Excellent patience levels
- Brilliant time management
- Trustworthy
- Clear communicator
- Self-directed
- Resolving errors
- Professional and mature
- Adaptability
- Relationship Building
- Resourceful
- Hard Worker
- Always finds a way to resolve a problem
- Team Player
- Good Organisational Skills
Timeline
Cat sitter
Kingston Cattery
05.2023 - Current
Bar staff member and Usher
Chiswick Cinema
02.2023 - 08.2023
Waitress and Bartender
Virgins and Castle
05.2022 - 10.2022
Coffee barista
Coffee.1
07.2021 - 12.2021
Drama Teaching Assistant
Pauline Quirke Academy
09.2019 - 03.2020
Retail shop assistant
Peacocks
07.2018 - 09.2019
GCSEs - English Literature- Level 5 (High C)
Kenilworth School and Sixth Form
09/2012 - 07/2018
GCSEs - English Language- Level 5 (High C)
Kenilworth School and Sixth Form
09/2012 - 07/2018
GCSEs - Mathematics- Level 4 (Low C)
Kenilworth School and Sixth Form
09/2012 - 07/2018
GCSEs - Combined Sciences- Level 4 (Low C)
Kenilworth School and Sixth Form
09/2012 - 07/2018
GCSEs - Religious Studies- Level 5 (High C)
Kenilworth School and Sixth Form
09/2012 - 07/2018
GCSEs - History- Level 4 (Low C)
Kenilworth School and Sixth Form
09/2012 - 07/2018
GCSEs - Spanish- Level 5 (High C)
Kenilworth School and Sixth Form
09/2012 - 07/2018
GCSEs - Graphics- Level 6 (B)
Kenilworth School and Sixth Form
09/2012 - 07/2018
GCSEs - Citizenship- Level 5 (High C)
Kenilworth School and Sixth Form
09/2012 - 07/2018
Diploma of Higher Education - BTEC Level 3 Extended Diploma, Musical Theatre - 3 D*
Birmingham Ormiston Academy
09/2018 - 03/2020
Bachelor of Arts - Acting- 2:1
University of West London
10/2020 - 05/2023
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