Holly Chaplain
Angmering,West Sussex
Summary
A skilled beauty professional with expertise in almost every aspect of the industry. Delivers advanced facial techniques, sales persuasion, and treatment personalisation. Proficient in clinical facial procedures, manicuring, and nail art designs. Demonstrates strong upselling abilities and effective reception management. Committing to delivering high quality treatments and enhancing client satisfaction.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Beauty therapist
The Glorious Spa Company
Rustington, West Sussex
2021.05 - Current
- Implemented hygienic practices to maintain a clean treatment space.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Built a loyal client base through excellent customer service and attention to detail.
- Improved client satisfaction by delivering personalised facial treatments.
Food service assistant
Subway
Worthing, West Sussex
2020.01 - 2021.03
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Served customers efficiently during busy lunch hours to reduce waiting time.
- Enhanced customer satisfaction by providing excellent food service.
- Worked in fast-paced environment whilst maintaining quality of service.
- Assisted colleagues with food preparation for a more efficient service.
Cleaner
Spick and Span Cleaning
West Chiltington, West Sussex
2018.12 - 2019.11
- Kept communal areas tidy and well-organised for optimal functionality.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
Education
NVQ Level 3 - beauty therapy
Northbrook Metropolitan College
Worthing, West Sussex 2020.09 - 2021.05
NVQ Level 2 - Beauty Therapy
Northbrook Metropolitan College
Worthing, West Sussex 2019.09 - 2020.05
Skills
- Advanced facial and massage techniques
- Sales persuasion
- Treatment personalisation
- Manicuring expertise
- Nail art design
- Reception management
Certification
NVQ Level 2 Diploma
NVQ Level 3 Diploma
Barbicide COVID19 Certification
Bamboo Massage
Hot stone massage
Elemis Biotec 1.0
Medik8 Facials
Timeline
Beauty therapist
The Glorious Spa Company
2021.05 - Current
NVQ Level 3 - beauty therapy
Northbrook Metropolitan College
2020.09 - 2021.05
Food service assistant
Subway
2020.01 - 2021.03
NVQ Level 2 - Beauty Therapy
Northbrook Metropolitan College
2019.09 - 2020.05
Cleaner
Spick and Span Cleaning
2018.12 - 2019.11