holly Chambers

• Took part in the development of Blue Oak's website: https://blueoakfireplaces.co.uk/ https://www.blueoakhome.co.uk/?srsltid=AfmBOoo9C3yweMcu7SMW8xY0HgWY1vfiesRAstf8wzMr3eOniHmLAiXk
• Conducted Fireplace sales (Transactions, negotiation of pricing, and customer queries.).
• Crafted effective photography for social media marketing.
• Handled customer complaints with empathy and problem-solving skills to establish the best resolution.
• Maintained a clean showroom.
• Stayed up to date with sales targets.

• Managed inventory levels of coffee beans, milk, and other supplies, ordering stock as necessary to maintain optimal levels.
• Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain reputation.
• Trained new staff on coffee-making techniques, customer service, and health and safety protocols.
• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Washed and put away glassware after customer use, maintaining ready stock for customer service.
• Greeted and connected with every customer, recommending drinks and pastries.
• Kept bar stocked and organised for easy access and quick service to customers.
• Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
• Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.

• Assisted with property viewings, arranging appointments and providing potential buyers with detailed information.
• Conducted market research to provide clients with up-to-date information on property trends and prices.
• Performed administrative tasks, including filing, photocopying, and managing correspondence.
• Scheduled and confirmed appointments for viewings, valuations, and meetings with estate agents.
• Took photos of property before and after repairs for marketing purposes.
• Stayed updated on real estate portfolio to answer customer queries.
• Handled telephone and email enquiries, responding promptly to questions from clients and stakeholders.
• Participated in team meetings to discuss sales targets, strategies, and performance.
• Coordinated with solicitors and mortgage advisors to streamline the purchasing process for clients.
• Answered phone calls, handling matters from booking appointments to scheduling meetings and answering questions.
• Assessed events planning services and related costs, capitalising opportunities to cut costs and drive revenue generation.

• Conducted engaging property tours for potential buyers and renters, highlighting key features and benefits.
• Facilitated rental agreements for clients, matching them with suitable homes and flats.
• Interviewed clients to determine property needs and preferences.
• Developed and maintained strong relationships with property owners, offering personalised service and advice.
• Interviewed tenants, assessed finances and ran credit checks.
• Prepared detailed tenancy agreements, incorporating specific terms and conditions to protect all parties involved.
• Handled all administrative tasks related to property transactions, from initial inquiries to completion.
• Resolved disputes between parties professionally, acting as a mediator to reach amicable solutions.
• Provided exceptional customer service by promptly addressing queries and concerns, ensuring high client satisfaction.
• Maintained up-to-date knowledge of the property market, trends, and relevant legislation.
• Prepared detailed property descriptions and photographs for marketing materials and online listings.
• Conducted tenancy agreements and prepared inventory lists to facilitate smooth rental transactions.

References available on request.