Holly Beardsley
Uttoceter
Summary
Dedicated individual with a strong foundation in customer experience and complaint handling. Im highly driven and always eager to learn new things and progress. A very quick learner always looking to improve.
Overview
6
6
years of professional experience
Work history
Customer service advisor
John Pye Auctions
Marchington, Staffordshire
11.2021 - Current
- Handled high volume of calls daily for faster resolutions to complaints.
- Logged customer complaints accurately.
- Managed high-volume customer queries.
- Transferred customer calls to respective department or personnel to address specific issues.
- Dealing with customer complaints and resolving these.
- Checking sales before going online.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Updating "Solds not Collected" to ensure lots are removed from site to create room for upcoming auctions.
- Advised customers on availability, pricing and location of products.
- Recorded information about inquiries and complaints.
Catering assistant
Highfield Court
Uttoxeter
01.2019 - 10.2021
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Assisted in training new staff members.
- Prepared meals for residents.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
Education
GCSEs - English
Thomas Alleynes High School
Uttoxeter, StaffordshireGCSEs - Health & Social Care
Thomas Alleynes High School
Uttoxeter, StaffordshireGCSEs - Mathematics
Burton and South Derbyshire College
BurtonLevel 2 in Principles of Business Administration
TQUK
Skills
- Personal accountability
- Knowledge of GDPR regulations
- Calmness under pressure
- Microsoft Office
- Complaint handling
- Customer experience
- Returns and refunds handling
- Positive attitude
Timeline
Customer service advisor
John Pye Auctions
11.2021 - Current
Catering assistant
Highfield Court
01.2019 - 10.2021
GCSEs - English
Thomas Alleynes High School
GCSEs - Health & Social Care
Thomas Alleynes High School
GCSEs - Mathematics
Burton and South Derbyshire College
Level 2 in Principles of Business Administration
TQUK
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