Holly baldwin

In my current role as Cabin Crew for Aer Lingus UK, I work transatlantic/ long haul routes. I have completed the intense 6 week training course to gain my Aer Lingus wings. I have a passion for flying and travel. My upmost priority is the safety of passengers, crew and aircraft. However, after this my next priority is providing the highest level of customer service, I am always happy to go out of my way to provide whatever a passenger may want, whether this be in the Business Class or Economy Cabin. I always maintain professional behaviour when downroute and onboard the aircraft.

I worked for His Majesty’s Passport Office as a Customer Service Advisor in the call centre under the agency of Serco. Whilst in this role, I would always strive to achieve the best outcome for all customers by offering the most effective advice. The Quality Team would randomly select phone calls to assess, of which all of my selected phone calls scored a 100% pass rate.

During my time as Cabin Crew with Ryanair, I was required to complete an intense 7 week training course which I passed and got my wings to fly. During this course, I also learnt an extensive range of first aid. In my role, my main priority was the safety of passengers, crew and the aircraft. I always aimed to provide the highest quality of customer service by going above and beyond for all passengers.

After starting as an apprentice with Sefton Councils Planning Department in 2018 and gaining both my Level 2 and Level 3 in Business Administration, I progressed into the role of a Senior Technical Support Officer. Within this role, I provided a high standard of customer service by dealing with customers face to face, over the phone and by written correspondence. I was also required to attend meetings and provide the minutes to all attendees. In my day to day role, I was required to validate Planning Applications within deadlines, make effective decisions and to be an organised individual. In addition to this, I was also required to complete tasks such as Land Charge searches and processing Building Control applications. I always adapt to new challenges which I may come across.

During my time with NatWest, I worked as a cashier. My day to day roles included, dealing with members of the public, operating the cash registers and administration tasks. I was able to provide a high standard of customer service and always strived to achieve the best outcomes.