Holly Bailey
Clevedon,North Somerset
Summary
A hard working and reliable professional with experience in business ownership and management. Demonstrates a keen ability to streamline operations and enhance efficiency through innovative solutions.
Overview
12
12
years of professional experience
Work history
Owner
The Cats' Whiskers Cat Grooming
Clevedon, North Somerset
01.2019 - Current
- Innovate product offerings to stay competitive in the market.
- Oversee inventory management, preventing stock shortages or overages.
- Maintain compliance with industry regulations to avoid any legal issues.
- Manage daily operations, ensuring smooth running of the business.
- Streamline operations for improved efficiency and productivity.
- Provide exceptional customer service, resulting in repeat business.
- Implement new technologies to enhance operational efficiency.
- Optimise daily operations to achieve maximum efficiency and cost-effectiveness.
- Promoted company products and services on social media to increase brand awareness.
- Addressed operational inefficiencies, implementing actionable improvements to support business growth.
- Networked with industry leaders, cultivating mutually beneficial partnerships.
- Promoted brand at events and conferences and established strong reputation within industry.
- Facilitated ongoing website updates and maintenance to align with brand evolution.
Office manager
Hudson Accountants
Backwell, North Somerset
01.2014 - 06.2018
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Improved office efficiency by streamlining administrative procedures.
- Implemented new filing systems which improved data retrieval efficiency.
- Coordinated team meetings for effective communication and project alignment.
- Maintained company records in compliance with legal requirements.
- Arranged staff training sessions to enhance productivity and job satisfaction.
- Updated office policies to reflect changing business needs and regulations.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Liaised with IT department to rectify technical issues promptly.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Processed invoices and with excellent attention to detail.
- Managed database to maintain updated records and accuracy.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Accurately carried out secretarial tasks, maintaining smooth administrative operations.
- Co-ordinated office workflow and implemented improvements to drive efficiency and productivity.
- Used microsoft excel to manage spreadsheets and deliver specialised reports on company metrics.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Streamlined office procedures, implementing new systems to avoid disruptions.
- Scheduled meeting spaces and catered for board meetings, client consultations and contract negotiations.
- Reviewed existing procedures and systems for inefficiencies and recommended actionable initiatives for improvement.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Managed schedules for the senior team, co-ordinating daily meetings and travel arrangements.
- Registered visitors, guests and contractors upon arrival, providing access passes.
Education
NVQ Level 2 - Business Administration
JHP College
Clevedon /1993 - /1995
NVQ Level 1 - Business Studies
Clevedon School
Clevedon /1992 - /1993
Skills
- Proactive attitude
- Innovation driven
- Microsoft Excel
- HMRC processes
Affiliations
- Gardening
- Reading
- Health
References
References available upon request.
Timeline
Owner
The Cats' Whiskers Cat Grooming
01.2019 - Current
Office manager
Hudson Accountants
01.2014 - 06.2018
NVQ Level 2 - Business Administration
JHP College
/1993 - /1995
NVQ Level 1 - Business Studies
Clevedon School
/1992 - /1993