Holly Airth

• Providing excellent customer service in the bar and restaurant area
• Serve in the restaurant area and monitor for cleanliness and ensure that tables are turned around quickly after customers leave to ensure maximum availability
• Delegated work to staff, setting priorities and goals.
• Provided guidance, support and training to junior staff members on daily tasks
• Collaborated with management on developing plans for achieving business goals.
• Coordinated with other departments to ensure smooth flow of operations.
• Opening and closing venue with key holder responsibility including taking stock inventory
• Undertake till duties and cash up at the end of the night.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• I worked in the Utility team undertaking multiple roles depending on needs working in various different departments including bar and retail, kitchen hand, housekeeping and general cleaning. Here I would be flown to the site in the outback of Western Australia. Shifts were 12 hours daily for 14 consecutive days.
• Maintained cleanliness in guest rooms and common areas to ensure guest satisfaction.
• Operated cleaning equipment, including vacuums and floor polishers, efficiently.
• Inspected premises regularly for cleanliness and reported maintenance needs promptly.
• Prepared ingredients for daily meal services in a fast-paced kitchen environment.
• Supported dishwashing operations, ensuring timely cleaning of kitchenware and utensils.
• Processed transactions using point-of-sale systems accurately.
• Managed inventory to ensure stock availability.

• Conducted outbound calls to promote and enrol customers into preventative health programmes.
• Consistently worked towards and achieved individual performance and sales targets.
• Scheduled, rescheduled, and cancelled appointments while maintaining a high standard of customer service.
• Assessed customers' financial and clinical eligibility for health programmes, ensuring compliance with programme requirements.
• Delivered professional, empathetic, and customer-focused support, including handling complex or challenging interactions with sensitivity

I have worked for the this company in various different spells over my 5 years in Australia.

• Provided excellent customer service in a fast-paced dining environment.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Took orders for food and drinks and delivered them to guests.
• Prepared and served a variety of cocktails and beverages efficiently.
• Maintained cleanliness and organization of the bar area throughout shifts.
• Handled cash transactions and processed payments accurately.
• Held a Responsible Service of Gambling Licence, allowing me to process winnings payouts and collect and count slot machine funds
• Assisted other staff members in times of heavy customer traffic.