Summary
Overview
Work history
Education
Skills
LANGUAGES
References
Timeline
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Hollie Williams

Carterton,Oxfordshire

Summary

With a solid background in education recruitment, customer service and sales, I bring a well-rounded skill set to roles that involve both client and candidate engagement. I excel at building and nurturing professional relationships, underpinned by strong interpersonal skills and a proactive, positive attitude. I am highly organised and detail-oriented; driven by my genuine passion for supporting others. My self-motivation and eagerness to learn have allowed me to adapt seamlessly to diverse work environments. I am highly motivated to contribute to a company’s success through hard work, initiative, and a continuous desire to grow both personally and professionally within a dynamic team environment. I enjoy working both independently and collaboratively and am enthusiastic about the opportunity to grow further within a dynamic and reputable organisation.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Senior Tutor Recruitment Manager

GoStudent
London
08.2021 - 07.2025
  • Oversaw the full-cycle recruitment of tutors, lead strategic hiring initiatives, and managed onboarding processes, ensuring compliance with safeguarding policies and operational efficiency.
  • Onboarded 1,000+ tutors, implementing process improvements to reduce time-to-hire
  • Conducted group interviews and DBS checks; ensured safeguarding compliance and top talent hires
  • Completed a variety of administrative tasks to ensure the smooth-running of the team
  • Collaborated cross-functionally with marketing, retention, sales, and product teams
  • Managed tutor payments, ensuring accuracy of payment and prevention of fraudulent activity
  • Utilised backend and CRM systems (Hubspot) to manage tutor accounts

Sales Support Coordinator

Bridle Franchise
Oxfordshire
10.2020 - 08.2021
  • Primary point of contact for customer credit accounts and internal sales support, ensuring smooth company operations through efficient logistics and client account management.
  • Managed accounts and credit queries; processed finance proposals
  • Coordinated logistics and maintained updated client records
  • Provided administrative support to sales teams

Client Sales Manager

Tutor House Ltd
London
03.2019 - 10.2020
  • First point of contact for new and existing clients, providing tailored tuition solutions and ensuring high client satisfaction.
  • Managed B2C sales to warm leads
  • Delivered exceptional customer service to parents, schools, and charities
  • Matched tutors to clients via detailed consultations
  • Maintained CRM systems for clients and candidates
  • Produced SEO blog content and newsletters to increase lead generation

Tutor Manager

Tutor House Ltd
London
07.2018 - 03.2019
  • Led tutor recruitment and onboarding at a high-growth stage, running interviews and workshops.
  • Oversaw recruitment during startup expansion
  • Facilitated group workshops and interviews
  • Published and managed job ads
  • Organised onboarding and recruitment events
  • Supported sales with tutor sourcing and retention

Education

BA (Hons) - English Language and Literature

University of Sussex
01.2015 - 01.2018

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Bartholomew School
01.2011 - 01.2015

Skills

  • CRM (HubSpot), Tableau, Jira, TutorCruncher
  • Interviewing & Onboarding
  • Client & Candidate Relationship Management
  • Customer Service
  • Written Communication
  • Organisation & Time Management
  • Account Management
  • Recruitment
  • B2C Sales
  • Presentations

LANGUAGES

English

References

Available on request

Timeline

Senior Tutor Recruitment Manager

GoStudent
08.2021 - 07.2025

Sales Support Coordinator

Bridle Franchise
10.2020 - 08.2021

Client Sales Manager

Tutor House Ltd
03.2019 - 10.2020

Tutor Manager

Tutor House Ltd
07.2018 - 03.2019

BA (Hons) - English Language and Literature

University of Sussex
01.2015 - 01.2018

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Bartholomew School
01.2011 - 01.2015
Hollie Williams