Hollie Tang
Coventry,West Midlands
Summary
Reliable and driven individual currently studying for a degree, with experience in the food and sales industry and great passion for learning new things. Proven skills in communicating with diverse people and providing support, along with the ability to deliver professional service in high pressure environments. Good understanding of consumer wants and committed to enhancing customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Customer care assistant
Sunshine Valley
Southampton, Hampshire
03.2023 - 05.2024
- In charge of processing large volumes of customer orders both in-person and over the phone under time pressure
- Restocked and checked quality of food ingredients before opening to ensure customer demands are met
- Used my multilingual skills to communicate with culturally diverse customers effectively
- Assisted customers by answering their allergy concerns, and then recommending suitable choices
- Maintained a clean and safe kitchen and workspace that adhered to health and safety rules
Education
GCSEs -
Royal Alexandra and Albert School
Reigate, Surrey 09.2020 - 08.2022
A-Levels -
Peter Symonds College
Winchester, Hampshire 09.2022 - 08.2024
Bachelor of Science - Psychology
University of Warwick
Coventry 10.2024 -
Skills
- Fluent in 3 languages (English, Cantonese and Mandarin)
- Customer Service
- Payment processing
- Call handling skills
- Teamwork
- Empathetic listening
- Rapport Building
Affiliations
- Reading: I read a lot of fiction books in my spare time. From romance to fantasy books, I aimed to read 70 books by the end of this year as a fun goal.
- Painting: A recently adopted hobby which I find extremely therapeutic and as a way to be creative
Accomplishments
- Academic Subject Prize in Integrated Science (2017-18)
- Year 11 Prefect
- District Final Third place in Rotary Young Writer Competition (2022-23)
- Exceeded expected grades in A-Levels
Certification
Certificate in First Aid Training (2023)
Languages
English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Intermediate
References
References available upon request.
Timeline
Bachelor of Science - Psychology
University of Warwick
10.2024 -
Customer care assistant
Sunshine Valley
03.2023 - 05.2024
A-Levels -
Peter Symonds College
09.2022 - 08.2024
GCSEs -
Royal Alexandra and Albert School
09.2020 - 08.2022
Similar Profiles
Yailin GarciaYailin Garcia
Medical Assistant at Sunshine Valley PediatricMedical Assistant at Sunshine Valley Pediatric
Kayla WalshKayla Walsh
One Year Old Teacher at Sunshine AcademyOne Year Old Teacher at Sunshine Academy
Brianna DavisBrianna Davis
LPN at Sunshine Children's ClinicLPN at Sunshine Children's Clinic
Aamir ShahzadAamir Shahzad
Assistant Education Officer (AEO) at School Education DepartmentAssistant Education Officer (AEO) at School Education Department
Ehizojie Jerome IziduhEhizojie Jerome Iziduh
Home care assistant at Lucien And Marcel Home CareHome care assistant at Lucien And Marcel Home Care