Hollie Roberts
Torquay,Devon
Summary
Compassionate Community Nursing Associate skilled in patient assessment and medication administration. Collaborates with multidisciplinary teams to improve care outcomes while ensuring patient dignity and privacy. Communicates effectively to build trust with patients and families. Experienced in delivering quality care and adept at managing administrative tasks in dynamic environments.
Overview
23
23
years of professional experience
Work History
Community Nursing Associate
Torbay and South Devon NHS Foundation Trust
06.2013 - Current
- Administered and documented prescribed medicines in line with company procedure and care standards.
- Measured blood pressure, pulse rate and oxygen level as part of physical assessments.
- Collaborated with multidisciplinary healthcare teams to facilitate comprehensive patient care.
- Provided high-quality patient care, including washing, dressing, and assisting with personal hygiene to maintain dignity.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
- Maintained accurate patient records, documenting care given and observations made for healthcare team reference.
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
- Maintained patient privacy, demonstrating sensitivity and confidentiality when dealing with service users' personal affairs.
- Observed symptoms to monitor unusual changes requiring medical attention.
- Turned and adjusted position of patients for patient comfort and to avoid bed sores.
- Assisted in wound care management, following strict protocols to aid healing and prevent infection.
- Kept patients, carers and families updated on health conditions through regular communications.
- Completed regular checks on patient vitals, condition and recovery.
- Administered medication, adhering strictly to prescribed dosages and timing schedules.
- Implemented infection control procedures rigorously to minimise risk of cross-contamination.
- Managed stock levels of ward supplies, ensuring availability of necessary items for patient care.
- Facilitated communication between patients and healthcare professionals to improve care coordination.
- Delivered compassionate end-of-life care, offering emotional support to both patients and their families.
- Administered medications and treatments as prescribed, monitoring patients for adverse reactions.
- Reviewed charts, notes and test results and input accurate data on computer healthcare system to maintain updated records.
- Liaised with nurses and doctors to discuss plans of care for patients.
- Reviewed individualised care plans, making changes based on progress and required improvements.
- Participated in professional development workshops to update skills and knowledge in patient care techniques.
- Performed wound care, including dressing changes and monitoring for signs of infection.
Retail Worker
Sainsbury's
11.2003 - Current
- Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Worked collaboratively with shop-floor teams to deliver outstanding customer experiences, from arrival to purchase.
- Participated in staff training sessions, acquiring new skills and knowledge to enhance job performance.
- Received, processed and organised deliveries within tight deadlines.
Health Care Assistant in Day Surgery
Torbay and South Devon NHS Foundation Trust
06.2011 - 05.2013
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Positioned and transported patients in wheelchairs or on movable beds.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Established friendly rapport with patients to promote positive health and wellbeing.
- Documented care provided and observations accurately in patient records, ensuring legal compliance and continuity of care.
- Responded promptly to patient call bells and requests for assistance, prioritising patient safety and satisfaction.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Measured and recorded patient temperatures, pulse, respirations and weight throughout hospital stay.
- Coordinated with family members, providing updates and involving them in care decisions.
- Advocated for patients throughout their surgical journey, ensuring their needs and wishes were respected and met.
- Provided post-operative care, including wound management and pain control, facilitating swift recovery.
Healthcare Assistant Surgical Admissions
Torbay and South Devon NHS Foundation Trust
05.2009 - 03.2011
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Kept patients, carers and families updated on health conditions through regular communications.
- Educated patients and families on post-discharge care procedures, enhancing understanding and compliance.
- Liaised with nurses and doctors to discuss plans of care for patients.
Bank Healthcare Assistant
Torbay and South Devon NHS Foundation Trust
03.2008 - 05.2009
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
Education
Diploma of Higher Education - Nursing Associate
South Devon College
Paignton01-2020
NVQ Level 3 - Healthcare
Torbay Hospital
Torquay01-2009
A-Levels - Geography
Westlands school
Torquay01-2005
A-Levels - Biology
Westlands
Torquay01-2005
A-Levels - English Literature
Westlands
Torquay01-2005
A-Levels - History
Westlands
Torquay01-2005
GCSEs - Applied Science
Westlands
Torquay01-2004
GCSEs - Geography
Westlands
Torquay01-2004
GCSEs - History
Westlands
Torquay01-2004
GCSEs - French
Westlands
Torquay01-2004
GCSEs - Mathematics
Westlands
Torquay01-2004
GCSEs - English
Westlands
Torquay01-2004
GCSEs - D&T Resistant Materials Technology
Westlands
Torquay01-2004
GCSEs - English literature
Westlands
Torquay01-2004
Skills
- Medication administration
- Vital signs monitoring
- Wound care management
- Infection control techniques
- Patient record management
- Patient care
- Personal hygiene support
- Pressure area care
- Administering injections
- Multidisciplinary collaboration
- Effective communication
- Patient engagement
- Compassionate support
- Emotional support
- Active listening
- Professionalism
- Health and safety protocols
Timeline
Community Nursing Associate
Torbay and South Devon NHS Foundation Trust
06.2013 - Current
Health Care Assistant in Day Surgery
Torbay and South Devon NHS Foundation Trust
06.2011 - 05.2013
Healthcare Assistant Surgical Admissions
Torbay and South Devon NHS Foundation Trust
05.2009 - 03.2011
Bank Healthcare Assistant
Torbay and South Devon NHS Foundation Trust
03.2008 - 05.2009
Retail Worker
Sainsbury's
11.2003 - Current
Diploma of Higher Education - Nursing Associate
South Devon College
NVQ Level 3 - Healthcare
Torbay Hospital
A-Levels - Geography
Westlands school
A-Levels - Biology
Westlands
A-Levels - English Literature
Westlands
A-Levels - History
Westlands
GCSEs - Applied Science
Westlands
GCSEs - Geography
Westlands
GCSEs - History
Westlands
GCSEs - French
Westlands
GCSEs - Mathematics
Westlands
GCSEs - English
Westlands
GCSEs - D&T Resistant Materials Technology
Westlands
GCSEs - English literature
Westlands