Hollie Richardson

At The Hartnoll Hotel, I provide excellent customer service by talking to customers, taking their orders, serving their food and drinks, and handling payments.

Key Skills:

• Maintained a clean and organised dining area for customer comfort.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Warmly greeted guests upon arrival to create a welcoming atmosphere.
• Followed health and hygiene standards when handling food and cleaning restaurants.
• Communicated with the kitchen about customers' dietary requirements.

At Green Tree Court residential home. I supported residents at end of life and with dementia. It was an emotionally challenging environment, but also very rewarding.

Key Skills:

• Adapted to new situations and learned new skills quickly.
• Worked productively with team members to achieve common goals.
• Shadowed senior team members to develop practical knowledge.
• Showed initiative and willingness to take on new challenges.

At The Radius Hair Company, I worked as an assistant. I learnt skills that include customer service, communication and teamwork.

Key Skills:

• Maintained clean, hygienic salon environment for optimal client comfort.
• Provided regular refreshments and snacks for continued customer satisfaction.
• Cleaned and sterilised tools and equipment used in hairstyling services.
• Maintained spotlessly clean salon workstations and tools.
• Booking in clients appointments and fitting in walk in clients,

I attended Heathcoat Primary School for my year 10 work experience. I worked with the reception class, specifically children with special needs. The headteacher said she would have me back anytime.

Key skills:

• Ability to communicate clearly with students and colleagues
• Understanding and responding to the emotional needs of children.
• Understanding safeguarding and the importance of child protection.
• Providing calm, consistent support tailored to students needs.