Hollie Raffel

As a member of the Community Services Division within Corserv Care ensure the aims and objectives of the organisation and division are met by: providing personalised support to vulnerable adults who live in the community and have identified care & reablement needs. The emphasis being on providing people with safe, responsive, effective, compassionate and high-quality care, via the Corcare Domiciliary service or STEPS Reablement service. Also to ensure that the Community Services Management objectives are met by: planning safe and efficient work schedules for the Care Team; giving all on-the-job instruction and supervision to all members of the Support Team, supervising delivery of care/reablement, being the main point of contact with partner agencies to process and set up new referrals and ensuring detailed reablement/care plans meet the individual needs of service users and that the quality of care meets the highest standards.

The emphasis being on reablement and maximising people’s independence to achieve person centred goals and outcomes that maximise their ability to support themselves as far as is safe and possible.

Completing managerial role in a residential care home by complying with CQC standards and regulation and ensuring all staff work to a high standard of care. Ensuring policies and procedures are followed for safety and compliance as well as promoting person centred care and values. Working as part of a team in house and with external professionals. Completing regular audits to reach KPI's and legislation. Provide emotional support to residents, increasing their comfort and happiness levels.

Managed budgets effectively, ensuring optimal use of resources. Oversaw maintenance activities around the home; guaranteed safe living environment for the residents. Worked closely with families to understand resident needs, resulting in personalised care plans.

Took charge of recruitment process for new employees; selected candidates best suited for the job roles.