Hollie PULSFORD

Somerset Lifeline – Support Officer
August 2024 – Present

• Provide friendly and responsive support to vulnerable clients as the first point of contact.
• Schedule appointments and manage service requests efficiently.
• Handle complex queries with care, ensuring positive outcomes.
• Work closely with care teams and emergency services to support client needs.
• Keep accurate, confidential records in line with GDPR.
• Improve office processes to boost efficiency and communication.

Marketing and Installation Officer
January 2022 – July 2023

• Installed and maintained Lifeline equipment in clients’ homes, delivering clear guidance and technical support.
• Educated clients on system use, ensuring confidence and safety in daily operation.
• Led outreach and promotional efforts to raise awareness of Lifeline services, contributing to a significant increase in client engagement.