Hollie Keal
Leeds,West Yorkshire
Summary
I am a versatile and detail-oriented professional with a robust background in scientific research and analysis, now hoping to transition into logistics and administration. With 2 years of experience in the science sector, I bring a keen analytical mind, exceptional problem-solving abilities, and a strong work ethic to all tasks. Adept at managing complex projects, coordinating cross-functional teams, and maintaining records. My scientific training has honed my ability to work under pressure, manage time efficiently and approach problems with a methodical mindset. I am eager to use my skills in data management, communication, and organizational efficiency to support your companies needs.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Laboratory Technician
IDEXX Laboratories
12.2023 - 03.2025
- As a Laboratory Technician at IDEXX Laboratories, I am responsible for processing fluid samples received from veterinary practices, ensuring the accuracy and timeliness of analyses that support critical diagnostic and treatment decisions.
- I work with precision in utilizing specialized staining techniques and adhere to rigorous protocols to prepare samples for examination, contributing to the reliability of diagnostic results.
- Key responsibilities include:
- Fluid Sample Processing: Efficiently handling and processing a range of fluid samples from veterinary clinics, ensuring strict adherence to quality control standards and maintaining proper documentation.
- Documentation & SOP Updates: Maintaining comprehensive and accurate records of all laboratory processes, regularly updating Standard Operating Procedures (SOPs) to ensure compliance with regulatory and industry standards
- Offered friendly, efficient customer service directly with our clients and handled challenging situations with ease.
- Stock Control & Inventory Management: Conducting regular stock checks, managing laboratory inventory, and ensuring the availability of essential supplies to support uninterrupted laboratory operations
Financial Administrator
Car Care Plan
07.2022 - 12.2022
- As a Financial Administrator, I provided essential support to both the operations and customer service teams, playing a key role in the smooth execution of daily administrative processes.
- I ensured accuracy in record-keeping, processing insurance documentation, and supporting clients through every stage of their insurance journey.
- Key responsibilities included:
- Policy Documentation & Processing: Managed the preparation and processing of insurance policies, endorsements, renewals, and cancellations, ensuring all documents were accurate, complete and compliant with regulatory standards.
- Customer Service Support: Addressed customer enquiries related to policy details, coverage options, billing, and claims through phone and email, delivering clear and prompt responses while maintaining a high level of customer satisfaction.
- Scheduling & Coordination: Coordinated meetings, appointments, and events for the team, including scheduling appointments for claims adjusters and field agents, ensuring effective time management and adherence to deadlines.
Head Waitress
Juke & Loe Restaurant
01.2019 - 04.2022
- As Head Waitress at Juke & Loe, I led the front-of-house team, overseeing daily operations to ensure exceptional service and customer satisfaction.
- I worked closely with the management team to deliver a seamless dining experience for our guests, while managing a team of waitstaff.
- Key responsibilities and achievements included:
- Supervised and trained a team of waitstaff, ensuring high standards of service and efficiency during busy shifts.
- Managed guest reservations greeted and seated customers and addressed any customer enquiries or concerns..
- Coordinated with kitchen and bar staff to ensure timely and accurate food and drink orders.
- Assisted in creating and implementing service protocols that improved customer satisfaction and increased repeat business.
- Oversaw opening and closing duties, including cash handling, inventory checks, and ensuring restaurant cleanliness and organization.
- Demonstrated strong leadership and communication skills, fostering a positive, collaborative environment among front-of-house staff.
Education
GCSE- A Levels -
St Marys Academy
09.2011 - 06.2018
BSc (Hons) - Biomedical Science
Sheffield Hallam University
09.2018 - 06.2022
Skills
- Collaborative working
- Effective communication
- Quality Management
- Data collection
- Computer literacy
- Interpersonal communication
- Attention to Detail
- Multitasking efficiency
- Creative thinking
References
Available upon request.
Affiliations
- Karate
- Nutrition
- Fitness
Accomplishments
Assistant Karate Instructor at Zetzurin Karate school
Timeline
Laboratory Technician
IDEXX Laboratories
12.2023 - 03.2025
Financial Administrator
Car Care Plan
07.2022 - 12.2022
Head Waitress
Juke & Loe Restaurant
01.2019 - 04.2022
BSc (Hons) - Biomedical Science
Sheffield Hallam University
09.2018 - 06.2022
GCSE- A Levels -
St Marys Academy
09.2011 - 06.2018
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