Hollie Jones
Newbury,Berkshire
Summary
Accomplished professional with expertise in integration strategy and governance, M&A integration, and business synergies. Demonstrates proficiency in stakeholder collaboration, process optimisation, risk management, and compliance. Adept at leading cross-functional teams, driving digital transformation initiatives, and aligning business strategy formulation with growth objectives. Skilled in change management, strategic planning, budget control, and resource allocation to deliver measurable outcomes. Experienced in board-level communication and fostering innovation through technology utilisation to achieve organisational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Integration Design and Governance
Ricoh Europe
09.2024 - 02.2025
- Company Overview: Global organisation delivering IT workplace solutions
- Accountable for the design and governance of comprehensive integration blueprints for current and future mergers and acquisitions (M&A) within Ricoh EMEA, ensuring alignment with business objectives and strategic goals
- Developed and enforced governance frameworks to oversee integration processes, ensuring compliance with corporate standards and best practices across diverse operating companies and regions
- Collaborated with stakeholders across various functions, including Finance, HR, IT, Operations, and Sales, to understand their integration requirements and align plans with overall business goals
- Identified and implemented process improvements to streamline integration activities, utilizing advanced technologies to support a technology-first approach to problem-solving and decision-making
- Assessed and managed risks associated with integration projects, developing mitigation strategies to ensure smooth transitions and minimize disruptions to business operations
- Led a team of integration professionals, fostering a high-performing and collaborative work environment while promoting continuous improvement within the integration function
- Developed and executed change management plans to support the adoption of new processes and technologies, minimizing disruption to business operations and enhancing stakeholder satisfaction
- Prepared and presented detailed reports on integration status, outcomes, and strategic alignment to the VP of Business Integration and other senior executives
- Oversaw the budget for integration activities, ensuring efficient allocation of resources and adherence to financial constraints
- Coordinated with external vendors and consultants involved in integration projects, ensuring their contributions aligned with Ricoh EMEA’s goals and standards
- Developed and implemented a communication strategy to keep stakeholders informed about integration progress, challenges, and successes
- Global organisation delivering IT workplace solutions
- Identified and capitalised on growth opportunities in the market.
- Led team to streamline operations by implementing new strategies.
Head of Process and Governance EMEA
Ricoh Europe
03.2021 - 09.2024
- Company Overview: Global organisation delivering IT workplace solutions
- Led the design and governance of integration blueprints for mergers and acquisitions (M&A) within Ricoh EMEA, ensuring alignment with strategic objectives
- Established governance frameworks to oversee integration processes, ensuring compliance with corporate standards and best practices across multiple operating companies and regions
- Collaborated with functional heads and key stakeholders to shape integration plans that support business goals and drive operational synergies
- Implemented process improvements and technology-driven solutions to streamline integration activities, enhancing efficiency and effectiveness
- Developed change management plans to support adoption of new processes and technologies, minimizing disruption to business operations
- Global organisation delivering IT workplace solutions
Senior Service and Operations Governance Manager
Ricoh Europe
01.2020 - 03.2021
- Company Overview: Global organisation delivering IT workplace solutions
- Spearheaded the creation and implementation of all processes within the Communication Services line of business across EMEA, supporting international operating companies in APAC and USA
- Aligned processes with other Ricoh lines of business, leveraging automation and central PMO to create cost efficiencies and baseline savings
- Led the development and transition of the International AV NOC, integrating with the IT SOC to optimize shared resources and budgets
- Implemented a 6-12-24 month strategy for the NOC to align with overall business objectives, monitoring performance to improve efficiency and support organizational growth
- Integral member of the Communication Services leadership team often leading meetings and presenting to leaders and board members both within EMEA and internationally, internally, and externally
- Global organisation delivering IT workplace solutions
UK IT Operational Change and Readiness Manager
Vodafone UK
09.2018 - 01.2020
- Company Overview: Provider of telecommunications services in the United Kingdom, and a part of the Vodafone Group
- Managed a team of 14 (5 onshore and 9 offshore) to support governance and change management for UK IT production environments, ensuring smooth transition and excellent customer experience
- Implemented agile methodologies and managed budget for IT readiness and change cost centers
- Created a center of excellence within Vodafone’s UK IT operations, aligning with group frameworks to improve service delivery and operational efficiency
- Provider of telecommunications services in the United Kingdom, and a part of the Vodafone Group
Solution Delivery Manager- Consumer IT
Vodafone UK
09.2017 - 09.2018
- Company Overview: Provider of telecommunications services in the United Kingdom, and a part of the Vodafone Group
- Led delivery of consumer IT projects, working closely with SMEs, top-tier IT vendors, and business stakeholders
- Successfully managed project lifecycle from design to deployment, driving adoption of agile delivery methods across the organization
- Provider of telecommunications services in the United Kingdom, and a part of the Vodafone Group
- Showcased exceptional leadership skills when guiding teams during high-pressure situations leading to successful outcomes.
Service Operations Manager
Techpulse Group
12.2015 - 09.2017
- Company Overview: Group of 8 companies providing IT networking, security and professional services as well as audio visual installation and professional services to some of the largest IT businesses in the UK
- Created a 24x7 service desk supporting internal and external functions across 8 companies, specializing in IT networking, AV, and cybersecurity
- Managed service transition, SLA and OLA implementation, and process optimization, driving service excellence and customer satisfaction
- Group of 8 companies providing IT networking, security and professional services as well as audio visual installation and professional services to some of the largest IT businesses in the UK
Lettings officer
Sovereign Housing
12.2013 - 12.2015
New Business and Marketing Executive
Applecado (Freelance)
06.2015 - 09.2015
New business and lettings Advisor
Girard Lettings
04.2013 - 12.2013
Property Manager
Jones Robinson Lettings
06.2010 - 04.2013
Temporary Worker
Platinum Recruitment Solutions, Reading
05.2009 - 06.2010
Work placement
Reading Football Club
05.2009 - 05.2010
- Work experience at Reading football club in the sales and marketing department
Education
Creative Advertising and Business Management BA - 2:1 Hons
University of East London
London Certificate of Higher Education - Post Merger Acquisitions
IMAA
10.2024 - 10.2024
Skills
- Integration Strategy & Governance
- M&A Integration & Business Synergies
- Stakeholder Collaboration & Relationship Management
- Process Optimization & Automation
- Risk Management & Compliance
- Change Management & Communication Strategies
- Cross-Functional Leadership & Team Development
- Strategic Planning & Execution
- Budget Management & Resource Allocation
- Digital Transformation & Technology Utilization
- Board level communication
- Growth initiatives
- Budget control aptitude
- Business strategy integration
- Business strategy formulation
Affiliations
- skiing
- Socialisng and family life
- Health and fitness
Certification
IMAA PMI
References
References available upon request.
Timeline
Certificate of Higher Education - Post Merger Acquisitions
IMAA
10.2024 - 10.2024
Director of Integration Design and Governance
Ricoh Europe
09.2024 - 02.2025
Head of Process and Governance EMEA
Ricoh Europe
03.2021 - 09.2024
Senior Service and Operations Governance Manager
Ricoh Europe
01.2020 - 03.2021
UK IT Operational Change and Readiness Manager
Vodafone UK
09.2018 - 01.2020
Solution Delivery Manager- Consumer IT
Vodafone UK
09.2017 - 09.2018
Service Operations Manager
Techpulse Group
12.2015 - 09.2017
New Business and Marketing Executive
Applecado (Freelance)
06.2015 - 09.2015
Lettings officer
Sovereign Housing
12.2013 - 12.2015
New business and lettings Advisor
Girard Lettings
04.2013 - 12.2013
Property Manager
Jones Robinson Lettings
06.2010 - 04.2013
Temporary Worker
Platinum Recruitment Solutions, Reading
05.2009 - 06.2010
Work placement
Reading Football Club
05.2009 - 05.2010
Creative Advertising and Business Management BA - 2:1 Hons
University of East London
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