Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Hollie Jones

Caerphilly,Caerphilly County Borough

Summary

I am a presentable and articulate person who enjoys providing the best customer service. Numerate and computer literate with experience of working in a sales environment as well as office Management, technical support, order processor and stock control. Able to set and achieve targets. Keeping a level head when under pressure. Proven record of good timekeeping, reliability, working in a fast-paced busy environment, as well as excellent communication. Equipped with a genuine enthusiasm. Able to problem solve and develop ideas and solutions to issues. I am enthusiastic about expanding my skills as i have a thirst for knowledge and enjoy a challenge.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work history

Booking on Administrator

Nuaire
Caerphilly
02.2020 - Current
  • Provide full administrative support to projects including:
    Prepare subcontracts for consultants who have been selected to
    work on assignments.
    Maintain project files, records, and archives.
    Additionally help frontline team when short-staffed. Which has
    given myself a greater understanding of technical Nuaire products
    range, queries, pricing, availability, selecting spares/units and
    processing quotes.

    Interact with customers professionally by phone, email to deliver
    accurate information.

    Assist clients with daily enquiries and address incoming
    correspondence to maintain timely responses.

    Effectively manage incoming and outgoing mail to maximise office
    efficiency.

    Collaborated with different departments to maintain positive
    rapport and smooth workflow.

    Liaise with customers to resolve enquiries.

Office manager

Electrical & Gas Care Ltd
Caerphilly
02.2017 - 02.2020
  • Keen eye on common technical faults on whitegoods appliance, Therefor when a new job came through I would diagnose the fault after looking at the job description, pre-order spare and arrange engineer visits with spares to complete a job.
  • Worked closely alongside engineers, warranty company such as Repaircare and manufacturers such as Beko, Lamona, Samsung, Panasonic, Kenwood and Rangemaster
  • -Submit engineers reports after site visits to Warranties/Letting
    agencies.
    -Process orders/ Returns - Ensure all stock for the following week
    ahead would be placed in each engineer van stock for any
    upcoming jobs.
    - Replenish van-stock.
    - Follows up on outstanding warranty reports and expenses.
    Generate Service opportunities and quotes, manage cases, updates
    records and reviews information daily.
    - Prepares and submits invoices to Accounting by using SAGE.
    - Prepare routes for the engineers for the next following day.
    - Maintain relationships with clients, business customers.
    - Resolve customer complaints regarding sales and service.
    -Negotiate agreements and help interpret employment contracts.
    Organise filing systems, maintain records and documentation with
    company policies..
    - Oversee office inventory, requisitions and replenish stock.
    Serve as a link between management and employees by handling
    questions, interpreting, administering contracts, and helping to
    resolve work-related problems.
    - Assign work schedules and duties with office staff and engineers.
    Train staff in different fields in order to help with progression and
    better insight to technical diagnoses to faults.
    -Arrange for aftersales Repaircare technical team to visit our office to
    train staff also and engineers.
    -Resolved team conflicts and assisted with identifying problems to
    maintain a sense of team work and upkeep good moral.
    -Managed costs and billing, resolving financial discrepancies
    effectively through organisational management of account
    information.
    -Utilised Microsoft Excel to manage spreadsheets and deliver
    specialised reports to main director.
    -Recruited and hired qualified candidates for vacant and new
    positions.

Sales Assistant

Bargain Booze
Caerphilly
04.2015 - 02.2017
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Assisted customers in locating specific items to boost satisfaction.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Education

NVQ Level 3 - Health and Social Care Level 3

Crosskeys College
Crosskeys, Caerphilly County Borough
09.2011 - 06.2013

GCSEs - GCSE'S

Ysgol Gyfun Cwm Rhymni
Tir y birth

Skills

  • Attention to Detail
  • Client account management
  • Strategic Planning
  • Bookkeeping
  • Invoicing
  • Customer relationship building
  • Operational support
  • Outstanding customer service
  • Supply negotiation
  • SAGE Accounts
  • Department management
  • Highly organised
  • Project coordination
  • Business correspondence
  • Strategic decision-making
  • Reporting and documentation

Affiliations

  • Fitness
  • Drawing
  • Music
  • Hockey
  • Horse Riding

Languages

Welsh
Fluent

Timeline

Booking on Administrator

Nuaire
02.2020 - Current

Office manager

Electrical & Gas Care Ltd
02.2017 - 02.2020

Sales Assistant

Bargain Booze
04.2015 - 02.2017

NVQ Level 3 - Health and Social Care Level 3

Crosskeys College
09.2011 - 06.2013

GCSEs - GCSE'S

Ysgol Gyfun Cwm Rhymni

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Hollie Jones