Hollie Hutchings
Langley,Canada
Summary
Organized and energetic individual with strong interpersonal, communication and time management skills. Boasting 9 years experience in the beauty sales industry, well-rounded in knowledge and skill, having worked in multiple roles including management, I am ready to embark on a new path.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Fragrance & Beauty Advisor
Chanel
Norwich, Norfolk
04.2024 - 06.2025
- Demonstrated my passion and knowledge in Fragrance, Makeup and Skincare
- Created a unique and personalized experience for my clients which is authentic and tailored to their personal needs
- Ensured excellence in client service in accordance with CHANEL’s rituals and standards
- Built and developed long lasting relationships to recruit, retain and increase client loyalty
- Offered sit-down make-up and skincare services as often as possible to demonstrate the products, and talk my client through how to use it.
- Ensuring to cross-sell between the 3 axis of Chanel, make-up, skincare and fragrance.
- Daily use of clienteling to log our client's purchases, follow up with our client and invite them to upcoming events, etc.
- Worked closely with my manager to achieve individual and collective goals.
Brand Specialist
Charlotte Tilbury
Vancouver, Canada
06.2023 - 04.2024
- Strived to achieves event sales goals, and sales per-hour target.
- Provided demoing services of Charlotte Tilbury products to Sephora Clients.
- Created brand awareness through the sharing and demonstration of product knowledge.
- Lead by example at all times to promote the brand and deliver exceptional customer service.
- Maintained excellent counter/gondola hygiene standards. Clean display units, tools and testers throughout the day.
- Assisted with maintaining the required inventory levels to include stock counts, rotation and timely replenishment.
- Assisted in the execution of Charlotte Tilbury events.
- Maintained consistent communication with the Brand field team regarding any counter/gondola needs or concerns.
- Prepared weekly reports summarizing store activities for management review.
Beauty Advisor
Shoppers Drug Mart
Port Moody
04.2023 - 04.2024
- Assisted customers in product selection and used selling techniques to upsell when possible.
- Performed skin analysis, make-up consultations and fragrance consultations.
- Participate in seasonal learning schools for each brand we sell, to ensure up to date knowledge on new product launches.
- Participated in store beauty gala's by showcasing my make-up artistry and performing make-overs.
- Promoting the Shoppers Drug mart beauty clientelling platform at checkout, to strengthen customer engagement, create a channel of communication with the customer for their shopping needs and to personalize future service for the customer.
- Replenish stock on a regular basis, clean and maintain the beauty counters, assist in merchandising stock when needed.
Assistant Counter Manager
Nordstrom
Vancouver, Canada
06.2022 - 06.2023
- Assisted the Charlotte Tilbury Counter manager in her daily managerial duties.
- Motivated the team, set them up for success, discussed their individual goals and daily tasks.
- Organized the flow of the day, oversaw booked make-up appointments, managed timing and ensured timely breaks for the team, ensured the counters stock level was sufficient throughout the day.
- Multi-tasked to ensure all staff and customer needs were taken care of, offering any additional support when necessary.
- Used social media tools to promote new product launches, shared awareness on in-store events and promotions.
- Participated in the execution and running of Charlotte Tilbury customer events.
- Reported to the Charlotte Tilbury area manager at the end of every week providing a detailed weekly business report.
Beauty Department Manager
Shoppers Drug Mart
Whistler, Canada
01.2020 - 03.2022
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Managed a small team of 4 Beauty Advisors, issued daily tasks and expectations for the day, ensured all staff were set up for success.
- Conducted quality, timely performance feedback and performance appraisals.
- Collaborated closely with sales team to ensure smooth operations throughout the store, utilizing effective organizational and time management skills.
- Led and directed team members on effective methods, operations and procedures.
- Minimized staff turnover through appropriate selection, orientation and training.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Developed and maintained strong relationships with clients to promote loyalty.
- Tracked customer purchases to provide personalized recommendations based on individual interests and followed up with customers, promoted online sales when necessary.
Beauty Advisor & Cosmetic Merchandiser
Shoppers Drug Mart
Whistler, Canada
09.2017 - 12.2020
- Identified client needs by asking relevant questions and listening actively to the responses.
- Demonstrated skincare and makeup techniques to promote products and educate customers.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Developed strong relationships with regular clients, encouraging repeat business.
- Kept up-to-date with new industry trends to provide knowledgeable service.
- Merchandised products and displays to increase sales and boost customer interest in new brands.
- Performed daily inventory checks, ensuring adequate stock availability.
- Shipped and received inventory, processed customer returns, maintained strong communication with brand vendors, performed weekly exit strategy, performed daily cycle count procedures to ensure stock levels were correct and monitor theft.
Education
Certification - In Make-up-Artistry
The Norwich School of Beauty
09.2015 - 07.2016
A Levels - In Psychology, Sociology, English Literature, Language
City Of Norwich School & College
Norwich, Norfolk 09.2012 - 06.2013
High School Diploma - Creative & Media Studies
Wymondham High School
Norwich, Norfolk 09.2010 - 06.2012
Skills
- Social Media Content Creation
- Sales Strategies
- Public Speaking
- Staff Coaching
- Interpersonal Communication Skills
- Organization
- Multi-tasking
- Make-up expertise
Certification
Certificate in Fashion and Photographic Make Up
Timeline
Fragrance & Beauty Advisor
Chanel
04.2024 - 06.2025
Brand Specialist
Charlotte Tilbury
06.2023 - 04.2024
Beauty Advisor
Shoppers Drug Mart
04.2023 - 04.2024
Assistant Counter Manager
Nordstrom
06.2022 - 06.2023
Beauty Department Manager
Shoppers Drug Mart
01.2020 - 03.2022
Beauty Advisor & Cosmetic Merchandiser
Shoppers Drug Mart
09.2017 - 12.2020
Certification - In Make-up-Artistry
The Norwich School of Beauty
09.2015 - 07.2016
A Levels - In Psychology, Sociology, English Literature, Language
City Of Norwich School & College
09.2012 - 06.2013
High School Diploma - Creative & Media Studies
Wymondham High School
09.2010 - 06.2012
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