Hollie Graham
Bursledon Green,Southampton
Summary
Skilled administrator with strong organisational abilities. Expertise in Microsoft Office, including Word, Excel, and PowerPoint. Operating well as part of a team and equally able to self-motivate. Capable of multitasking and prioritizing tasks effectively, with a strong eye for detail.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
Work history
Domestic Abuse Coordinator
Hampton Trust
2026.02 - Current
- Providing effective administrative, resource support and data record collation for Hampton Trust’s domestic abuse services. Applying critical thinking skills in analysing the quarterly data for patterns.
- Coordinating the management of cases, monitoring the agency database, and ensuring the service delivery is running smoothly.
- Acting as a point of contact for individuals, partner agencies and stakeholders in matters relating to the domestic abuse services.
Domestic Abuse Administrator
Hampton Trust
Southampton, Hampshire
2021.01 - 2026.01
- Provided effective support for the domestic abuse service. Processed referrals, answered telephone queries and assisted with office duties.
- Collected, inputted and maintained up to date and accurate data on the case management system, ensuring that the records were kept GDPR compliant.
- Responsible for sourcing and booking assessments and organising programme delivery.
Animal Care
Self-Employed
, Hampshire
2018.01 - 2020.12
- Delivered high quality care to a variety of animals. Aided in record keeping tasks, ensuring accurate tracking of animal health progress.
- Built strong relationships with customers and was empathetic to the different needs of the animals.
Customer Assistant
Marks & Spencer
Whiteley, Hampshire
2013.09 - 2017.08
- Assisted customers in store and over the phone. Provided an enthusiastic and memorable service.
- As well as meeting all personal sales targets, managed a process called 'Accuracy and Availability' and ensured all stock levels were accurate.
Section Coordinator
Marks & Spencer
Whiteley, Hampshire
2017.01 - 2017.05
- Responsible for overseeing a team of 20 staff members, whereby Delegated job roles and made sure all tasks were completed efficiently and on time.
- Arranged staff rota’s and liaised with the store manager and section managers when required.
- A considerable amount of the position was computer based. A clear understanding of the computer systems was essential.
Customer Service Representative
Skandia Life
Southampton, Hampshire
2013.01 - 2013.05
- Processed applications thoroughly and with 100% accuracy to ensure no errors were experienced when under strict daily deadlines.
- Knowledge of the Skandia systems was required and a hard-working nature to ensure that all applications were processed efficiently and to the highest standard.
Education
Introductory Certificate in Marketing - Marketing
Solent University
Southampton 2013.09 - 2014.05
Bachelor of Arts - Applied English Language Studies
University of Reading
2008.09 - 2011.07
A-Levels - Sociology, English Language and History
Barton Peveril College
2006.09 - 2008.07
GCSEs -
Hamble Community Sports College
2001.09 - 2006.07
Skills
- Proficient in Microsoft Office
- Knowledge of Advice Pro case management system
- Knowledge of GDPR regulations
- Reporting and data entry
- Strong interpersonal skills
- Highly organised and ability to multitask
Timeline
Domestic Abuse Coordinator
Hampton Trust
2026.02 - Current
Domestic Abuse Administrator
Hampton Trust
2021.01 - 2026.01
Animal Care
Self-Employed
2018.01 - 2020.12
Section Coordinator
Marks & Spencer
2017.01 - 2017.05
Customer Assistant
Marks & Spencer
2013.09 - 2017.08
Introductory Certificate in Marketing - Marketing
Solent University
2013.09 - 2014.05
Customer Service Representative
Skandia Life
2013.01 - 2013.05
Bachelor of Arts - Applied English Language Studies
University of Reading
2008.09 - 2011.07
A-Levels - Sociology, English Language and History
Barton Peveril College
2006.09 - 2008.07
GCSEs -
Hamble Community Sports College
2001.09 - 2006.07