Hollie Graham
York,York
Summary
-I have experience in hospitality with focus on providing exceptional customer service and by consistently enhancing guest experiences through attentive service and in-depth menu knowledge, this has led to positive customer feedback. -Skilled in managing high-pressure environments and ensuring smooth restaurant operations.
-Customer-focused professional experienced in order taking and food delivery. I am able to offer fast, quality service with expert knowledge of menu and service practices.
-History in building customer loyalty and earning repeat business.
Overview
2
2
years of professional experience
Work history
Restaurant Waitress
The Ship Inn Strensall
York, North Yorkshire
05.2023 - Current
- Facilitated table settings and arrangement for optimal space utilisation.
- Handled cash register operations, ensuring accurate transactions.
- Collaborated with kitchen staff for seamless order delivery.
- Promoted daily specials and limited-time offerings to increase sales.
- Demonstrated excellent communication skills whilst taking orders from guests.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Checked customer IDs to confirm age before selling age-restricted products as I also have experience in working behind a bar.
Restaurant Waitress
York Golf Club
York, North Yorkshire
03.2023 - Current
- Delivered prompt, efficient service to ensure customer satisfaction.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
- Dealt efficiently with unexpected situations like food allergies or special requests.
- Maintained detailed knowledge of menu items to provide recommendations.
Education
GCSEs - Maths, English, Science
Huntington School
York 09.2019 - 06.2024
A-Levels - Psychology, Criminology, Physical Education
Huntington School
York 09.2024 -
Skills
- Rules of service familiarity
- Table clearing speedily
- Table setting expertise
- Carrying multiple plates
- Patience, Composure, Positivity
- Patience with difficult customers
- Friendly and polite
- Cash handling accuracy
- Teamwork and Communication with colleagues
Affiliations
Some of my favourite things to do outside of work include playing netball for Rawcliffe and going to the gym. I also enjoy running as being active and constantly busy is highly important to me.
Timeline
A-Levels - Psychology, Criminology, Physical Education
Huntington School
09.2024 -
Restaurant Waitress
The Ship Inn Strensall
05.2023 - Current
Restaurant Waitress
York Golf Club
03.2023 - Current
GCSEs - Maths, English, Science
Huntington School
09.2019 - 06.2024
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