Hollie Gardner
Edinburgh,West Lothian
Summary
Dedicated professional with a strong focus on customer satisfaction and service-oriented mindset. Demonstrates expertise in time-efficient service delivery and effective sales techniques, supported by a comprehensive knowledge of evolving POS systems. Friendly and customer-focused professional with experience in food service. Consistently ensures welcoming environment and prompt service by leveraging strong communication skills and commitment to quality. Able to handle high-pressure situations with calm and efficiency, enhancing customer satisfaction and retention.
Overview
2
2
years of professional experience
Work history
Counter server
Toscano
Edinburgh
2025.10 - Current
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Ensured customer satisfaction by providing prompt and friendly service.
- Managed orders, payments, and queries simultaneously to ensure efficient service.
- Collaborated with team to optimise operations during peak hours.
- Worked efficiently under pressure maintaining composure during busy meal times.
- Assisted in kitchen duties to expedite order fulfilment during high volume periods.
- Adapted quickly to new menu introductions successfully upselling featured items.
Barista/Baker
Mon Ami
Edinburgh
2024.10 - 2025.03
- Greeted and engaged customers, recommending drinks and pastries to enhance their experience.
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
- Executed baking duties with precision to ensure production of high-quality products while minimising waste.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Operated register to process payments via cheque, cash and cards.
- Assisted kitchen staff in plating and organising orders, ensuring timely table service to support customer satisfaction.
- Worked in restaurant kitchens, assisting with tasks including food prep, combining ingredients, cooking and plating.
Café Server
Deliverect WeWorks
Edinburgh
2024.05 - 2024.09
- Provided warm, attentive service to busy co-working clients, managing high-volume coffee and lunch rushes with efficiency and a smile.
- Prepared and served barista-style drinks and light food options, ensuring consistency and quality.
- Maintained front-of-house cleanliness and restocked supplies to support smooth daily operations.
- Handled card and app-based payments with speed and accuracy.
- Collaborated closely with the kitchen and team to ensure seamless service across the café floor.
Education
Bachelor of Business Administration - Accounting and Corporate Finance (Hons)
Edinburgh Napier University
Edinburgh 2023.09 -
HNC - Accounting
Edinburgh College
Edinburgh 2022.09 - 2023.08
Skills
- Customer satisfaction gauge
- Time-Efficient service delivery
- Knowledge of pos system
- Service-Oriented mindset
- Effective sales techniques
- Customer interaction
- Efficient multitasking
Timeline
Counter server
Toscano
2025.10 - Current
Barista/Baker
Mon Ami
2024.10 - 2025.03
Café Server
Deliverect WeWorks
2024.05 - 2024.09
Bachelor of Business Administration - Accounting and Corporate Finance (Hons)
Edinburgh Napier University
2023.09 -
HNC - Accounting
Edinburgh College
2022.09 - 2023.08