Hollie Down
Cranfield,Bedfordshire
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I have 15 years of successful Sales Operations experience within the Information technology sector. I am a High-achieving Sales Operations Expert with demonstrated skills in integrating operational strategies. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues.
Overview
18
18
years of professional experience
Work History
Sales Operations Expert
T-Systems Limited
Milton Keynes, Buckinghamshire
11.2008 - 11.2023
- Developed and maintained a comprehensive database of customer accounts and sales performance.
- Created and implemented process improvement initiatives to streamline sales operations.
- Analyzed data from various sources to identify areas of potential cost savings or revenue generation.
- Assisted in the development of business plans and forecasts related to sales operations activities.
- Generated reports on daily, weekly, monthly basis that track performance metrics such as gross margin, conversion rate.
- Identified process gaps within the organization's sales operations structure and developed solutions for improvement.
- Provided guidance and support to junior staff members regarding best practices related to sales operations.
- Developed training materials and presented them at internal workshops on topics related to sales operations.
- Streamlined existing processes through automation wherever possible while ensuring compliance with regulations.
- Created and maintained documentation on sales processes, policies and training materials and assisted with onboarding new talent.
- Owned CRM platform and built and standardized business reporting for strategic analysis and internal business review.
- Maintained data cleanliness by deduping leads, contacts and accounts.
- Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency.
Customer Service Representative
Makita UK Limited
Milton Keynes, Buckinghamshire
03.2006 - 11.2008
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
Education
Stantonbury Campus
Milton KenesSkills
- Computer Skills
- Sales operations
- Organization and Time Management
- Self-Directed
- Active Listening
- Excellent Communication
- Time Management
- Planning
- MS Office
- Critical Thinking
- Organizational Skills
- Business operations expertise
- Salesforce expertise
- Microsoft PowerBI
- SAP
Timeline
Sales Operations Expert
T-Systems Limited
11.2008 - 11.2023
Customer Service Representative
Makita UK Limited
03.2006 - 11.2008
Stantonbury Campus
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