Summary
Overview
Work history
Education
Skills
Casual Work
Timeline
Generic

HOLLIE DOWLE

Bristol

Summary

Dedicated customer service representative, passionate in providing quality care for ultimate customer satisfaction. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Excellent time management skills and committed to utilizing my skills to help others, while working towards the mission of a company.

Overview

12
12
years of professional experience

Work history

Ill health

Unemployed
04.2024 - 01.2025

Client services executive

Novia financial plc
Bristol
09.2022 - 03.2024
  • Delivered first class inbound and outbound customer service by employing outstanding active listening skills, detailed product knowledge and call handling expertise.
  • Addressed client inquiries and concerns promptly, maintaining high standard of customer service.
  • Acted as liaison between clients and internal departments to streamline communication.
  • Confidently handled customer enquires and transactions within high volume call environment.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Kitchen Assistant

Avonmere, Avery Healthcare
Bristol
03.2018 - 08.2022
  • Organise and prioritise work in a timely, efficient manner
  • Collaborate with the health care team to establish and manage individual patient care
  • Confidently contacting food suppliers for orders to ensure we keep a healthy stock of food
  • Stepping in to different department roles when required.

Barista/Chef

Sainsburys
Bristol
06.2013 - 03.2018
  • Managed orders, supervised stock, and altered menus to offer seasonal and customer-pleasing items
  • Completed a level 2 apprenticeship in hospitality with a distinction, proving dedication to moving forward with qualifications and forwarding my career
  • Directed events within the cafe for young children
  • Trusted with handling money at the end of the day.

Education

Grange School & Sports College
Bristol

Skills

  • Computer Skills
  • Ability to Multitask
  • Effective Time Management
  • Ability to Work Under Pressure
  • Communication Skills
  • Customer Service
  • Salesforce CRM

Casual Work

Orchard Cleaning - Cleaner 


Intermittently between February 2025 - Current 


  • Performed cleanings swiftly to limit interference in homes or businesses
  • Demonstrated flexibility whilst covering shifts at short notice due to staff shortages or emergencies.
  • Adhered strictly to homeowners' privacy protocols whilst carrying out duties.


Timeline

Ill health

Unemployed
04.2024 - 01.2025

Client services executive

Novia financial plc
09.2022 - 03.2024

Kitchen Assistant

Avonmere, Avery Healthcare
03.2018 - 08.2022

Barista/Chef

Sainsburys
06.2013 - 03.2018

Grange School & Sports College

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HOLLIE DOWLE