Hollie Dodsworth
Darlington,Durham
Summary
I am a Customer-focused professional with expertise in service excellence and team training. Skilled in record keeping and product knowledge, contributing to enhanced operational efficiency. Strong initiative and adherence to instructions drive team success and organizational goals. Committed to utilizing customer service skills to foster positive client relationships and improve satisfaction.
I am eager to learn and seek a new opportunity to further my skills and face new challenges with a new job role. I am a friendly approachable well mannered individual that enjoys learning and being faced with daily challenges in the work environment.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Cleaning Professional
Clean Queens
Darlington, Durham
04.2021 - Current
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.8
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Promoted good maintenance habits amongst team members through regular training sessions.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Worked quickly to complete cleaning within allotted timeframes.
- Interacted professionally with clients providing excellent service at all times.
- Coordinated office operations by handling phone inquiries and 6managing correspondence.
- Contributed to team effort by accomplishing related results as needed.
- Performed bookkeeping tasks, including invoicing and expense tracking.
Health care assistant
Riverside View Carehome
Darlington, Durham
06.2014 - 11.2016
- Assisted in patient care, improved comfort and well-being.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Prepared meals for patients, ensured balanced nutrition intake.
- Prepared meals for patients, ensured balanced nutrition intake.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.3
Sales assistant
Internationale
Darlington, Durham
07.2013 - 06.2014
- Utilised excellent communication skills to provide detailed product information.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Delivered exceptional after-sales service, encouraging repeat business.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Managed till operations smoothly, reducing waiting time for customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Demonstrated products effectively leading to increased sales conversions.
- Conducted daily inventory checks to manage stock levels accurately.
- Improved customer service by efficiently handling queries and complaints.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Education
Diploma of Higher Education - Art & Design
Darlington College
Darlington 09.2010 - 07.2012
NVQ Level 2 - Health & Social Care
Riverside view Carehome
Darlington 06.2014 - 11.2016
GCSEs - Maths
Longfield School
Darlington 06.2010 - 06.2010
GCSEs - English
Longfield School
Darlington 06.2010 - 06.2010
Skills
- Customer satisfaction
- Team training
- Record keeping
- Product knowledge
- Team contribution
- Compliant with instructions
- Strong initiative
- Customer Service
Timeline
Cleaning Professional
Clean Queens
04.2021 - Current
Health care assistant
Riverside View Carehome
06.2014 - 11.2016
NVQ Level 2 - Health & Social Care
Riverside view Carehome
06.2014 - 11.2016
Sales assistant
Internationale
07.2013 - 06.2014
Diploma of Higher Education - Art & Design
Darlington College
09.2010 - 07.2012
GCSEs - Maths
Longfield School
06.2010 - 06.2010
GCSEs - English
Longfield School
06.2010 - 06.2010
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