Hollie Clotworthy

Working within a busy Emergency Department, I have gained extensive frontline experience with triaging, assessing and treating patients with a wide variety of urgent care needs, including both adults and children. My role requires autonomous decision-making, rapid assessment skills, and the ability to manage complex presentations in high-pressure situations.

Key Responsibilities & Achievements:

• Carry out comprehensive clinical assessments, prioritising patient care based on acuity, including the management of patients presenting with minor injuries, acute illnesses, complex needs, and those approaching end-of-life.
• Provide urgent care and treatment for both adults and paediatric patients, ensuring child-specific communication and safeguarding principles were embedded in practice.
• Developed strong skills in interpreting clinical observations, venous and arterial blood gases, and utilising diagnostics to guide treatment plans.
• Undertook a wide range of clinical procedures independently, including venepuncture, cannulation, intravenous medication administration, catheterisation, NG tube insertion, wound care, plastering, and back-slab application.
• Play an active role in recognising and escalating deteriorating patients, working closely with the wider multidisciplinary team to ensure safe and timely interventions.
• Effective Team Working & Service Development – Works collaboratively to improve pathways and patient experience.
• Manage patients in the Same Day Emergency Care (SDEC) and Ambulatory Emergency Care units, supporting efficient patient flow and admission avoidance where appropriate.
• Act as a key point of contact for patients and their families, providing emotional support, delivering difficult news with compassion, and advocating for the needs of vulnerable individuals.
• Ensure all care delivered aligned with evidence-based practice, national guidelines, and the Trust’s clinical governance standards.
• Maintain accurate, timely documentation and contributed to shared learning through incident reporting, reflection, and supervision.
• Support junior colleagues and new staff through mentorship, promoting a positive team culture and ensuring high standards of patient care were consistently achieved. Supports new staff development, competency assessments, and fosters reflective practice.
• Participate in ongoing professional development, including stroke and sepsis management (adult and paediatric), and major incident (Majax) preparedness.
• Apply infection prevention and control measures to protect staff, patients, and visitors in line with Trust policies.
• Demonstrate flexibility by adapting to changing clinical demands, working effectively within multidisciplinary teams, and maintaining patient safety during periods of high departmental pressure.
• Safeguarding Adults & Children – Fully trained in safeguarding legislation, with professional curiosity and clear documentation embedded in practice.
• Information Management & Digital Competence – Experienced in using technology to document, plan, and communicate patient care.
• Actively involved in health promotion and patient education aligned with national targets.
• Committed to reflective practice, self-assessment, and continuous improvement.
• Passionate about contributing to the development of urgent care services, ensuring high-quality, patient-centred care

In this flexible bank role, I gained invaluable experience supporting clinical teams across a variety of acute care environments, including Emergency Department, Theatres, Radiology, and Intensive Care. This provided me with a strong foundation in patient care, clinical procedures, and working under pressure, which I have built upon in my registered nursing role.

Key Responsibilities & Achievements:

• Assisted in the assessment and monitoring of patients’ vital signs, escalating concerns promptly in line with Trust policies.
• Provided 1:1 care for vulnerable patients, including those with complex medical, safeguarding, or mental health needs, ensuring dignity, comfort, and safety.
• Delivered effective pressure area care and basic wound care, helping reduce the risk of hospital-acquired complications.
• Developed practical clinical skills including venepuncture, cannulation, equipment handling, and safe patient transfers.
• Supported patient movement across the hospital, including to departments such as Radiology, Burns Unit, Operating Theatres, and Intensive Care, ensuring safe handovers and continuity of care.
• Maintained high standards of infection prevention and control throughout all patient interactions.
• Built effective communication skills, providing reassurance to patients and families, and supporting the multidisciplinary team.
• Gained valuable experience working with acutely unwell patients, further developing my ability to work in high-pressure, fast-paced healthcare environments.

This role strengthened my confidence, clinical awareness, and passion for working in urgent and emergency care settings, directly preparing me for the responsibilities I now hold as a Staff Nurse.

In this role, I provided first-line technical support for Cybertill’s retail cloud software and hardware solutions, working under pressure to troubleshoot, resolve, and escalate complex issues within strict service level agreements (SLAs). This fast-paced role strengthened my problem-solving abilities, attention to detail, and communication skills, which continue to benefit my clinical practice in urgent care environments.

Key Responsibilities & Achievements:

• Handled technical queries from customers, diagnosing software faults, hardware malfunctions, and configuration issues via telephone and remote support tools.
• Conducted thorough investigations, including root cause analysis, testing, and replication of technical faults to achieve timely resolutions.
• Managed a personal caseload of support tickets, assigning priorities based on urgency and ensuring compliance with SLA response and resolution times.
• Collaborated with senior engineers and development teams to escalate complex technical problems, ensuring end-to-end resolution for clients.
• Provided clear, concise advice to non-technical users, demonstrating strong communication skills, patience, and the ability to explain complex information simply.
• Developed excellent organisational and prioritisation skills to manage high call volumes and technical queries effectively.
• Demonstrated calm, logical thinking under pressure, a skill directly transferable to high-pressure healthcare environments.
• Maintained accurate records of technical issues, resolutions, and follow-up actions within the company’s knowledge management system.