Hollie Clark

Within my current role at Hanslope news my responsibilities include:

• Complying with health and safety regulations and all other regulatory guidelines.
• Working on initiative alone and within a team to ensure all daily tasks are completed.
• Motivating and driving others.
• Opening/Closing the store, ensuring all prep is complete for the day ahead or for following day.
• Cashing up and running end of day balances.

This role requires me to use all different levels of social skills and to adapt those skills to suit accordingly.

I have managed to build relationships with many of our regular customers and also pride myself in being able to make everyone (staff, customers, suppliers, etc.) feel welcomed, comfortable and happy when they step into the store.

Time management during each shift is essential in this role to ensure the smooth running of the business along with a relaxed, stress free environment for all of the team. I endeavour to complete all necessary responsibilities in a timely manner on a daily basis.

My time at The Body Shop at Home is an experience I'll never forget.

TBSAH is a Network Marketing company which is completely remote and allows you to work your own hours and build your business your own way.

During my time at TBSAH I progressed through the career plan rapidly, reaching targets and fast track bonuses in record speed.

I had an incredible team of over 500 people who I trained, supported and communicated with regularly.

I organised training events and also sales events to assist my team in their own personal growth and the growth of their businesses too.

I held weekly, monthly and adhoc zoom meetings to keep in touch with everyone and motivate them to achieve their goals and dreams.

Being a Regional Manager also meant I was responsible for running reports, keeping track of monthly figures and communicating these back to head office accordingly.

• Contributed to harmonious and productive office environment by building positive relationships with coworkers.
• Gathered information, created charts and produced reports for staff.
• Created email notifications, invitations and agendas for meetings, events and appointments.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Produced clean, error-free professional business correspondence for office team.
• Received and checked financial statements and reconciled related accounts.
• Applied maths abilities to calculate and check financial figures.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.

• Monitored accounts for compliance with established payment plans and flagged those in violation.
• Compiled monies owed to organisations to support debt recovery operations.
• Analysed financial information to develop and implement appropriate collection initiatives.
• Achieved performance goals on consistent basis through strong knowledge of industry best practices.
• Facilitated official agreements outlining terms of repayment.
• Remained calm and poised when communicating with difficult clients or in stressful situations.
• Adapted payment plans to suit individual financial situations.
• Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines.
• Kept inline with GDPR and the Data Protection act at all times.

• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Handled and moved supplies between stores and bars for restocking and storage.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Supported serving staff with fast, accurate beverage preparation.
• Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
• Welcomed guests with friendly conversation and fun atmosphere.
• Collected, washed and put away glassware between guests.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Refused drinks service to guests without appropriate proof of age.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.